He/she will have to perform the following key activities:
Undertake any projects/duties assigned by the tele sales Manager or Sales Manager.
Act as Tele Sales customers’ main contact for the company, responding and satisfying their sales and post sales requirements.
Manage a portfolio of customers via telephone.
Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individually agreed targets are achieved.
Always provide customer-oriented service relating to specific sales issues.
Maintain value of accounts, that is 40% acquisition, 30% development, 30% maintenance, and the call rate per day which will be 38 calls per day.
Liaise closely with Sales Channels and other departments within the company for cost-effective service and achieving specific area target.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client.
Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls.
Combine sales skills with the company product/service knowledge and convert the maximum possible prospects into accounts, emphasizing those with maximum revenue potential, to increase the size and quality of the company’s account holders.
Development of knowledge and commercial awareness about the company’s services to maximize the sales function.
Adhere to regional standards on profit margins and discount guidelines.
Open new accounts and ensure they trade profitably.
Maintain cost sensitive customer agreements with suggested minimum pricing tariff.
Complete daily and weekly productivity reports to measure individual and department effectiveness.
Ensure that customer information is maintained accurately on the customer database.
To enable improvement and change within the organization.