Description:
Job Description | Manager - Business Excellence
About Sagility
Sagility is a tech-enabled BPM services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients provide efficient and hi-quality care across the healthcare system.
Sagility™ combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.
Leading industry analyst firms have consistently cited our service excellence, breadth of offerings, and ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix® Assessment report by Everest Group. To learn more about our recognitions please visit our
We have 32,000+ employees in 15 cities across 5 countries – India, Philippines, USA, Jamaica, and Colombia.
About Sagility Technology
We are the technology wing of Sagility, providing a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Sagility Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues and create custom solution roadmap to improve efficiency, engagement, data management, and overall processes.
About Sagility Care Management
A technology-enabled care management services arm of Sagility focused on applying whole-person interventions to improve healthcare outcomes, reduce costs, and increase satisfaction.
Job Details
Description | Details |
Job Title | Manager – Business Excellence |
Reporting to | DGM – BE |
Location | Bangalore |
Working Hours/ Days | 5 days |
Shift | 3 PM – 12 AM |
| |
Team Size | NA |
Company URL | https://sagilityhealth.com/ |
Desired skills and qualification | Key areas of responsibilities (KRAs) Manage and execute high impact business processes improvements across the lifecycle Generate business impact / client value adds through Continual Improvement initiatives or transformational thought process Create and improve customer experience through Customer Journey Mapping (improvement in CSAT/NPS scores) Identify NVAs and improve process efficiencies through Lean tools Transform the entire employee life cycle right from Hire to Retire Implement strong governance to address Operations Quality and Improvement projects and initiatives. Create a culture of Process Improvement within the Business.
Desired skill sets Strong Program management/Change Management skills. Process Improvement and transformation Work experience as Quality consultants will be an added advantage. Capability to train and conduct workshops in Business Excellence. Ability to identify process re-engineering requirements against end to end service provisioning. Customer facing and interaction abilities.
Desired qualifications (including certifications) Graduate. Diploma or Masters in Business Administration or any Post-graduation will be an added advantage. Lean six sigma Black Belt certified or equivalent
Desired years of experience Around 10 years of experience in international BPO Business Around 4-5 years in Business Excellence/process improvement roles with proven track record for transformation projects Work experience in MNCs or reputed organizations will be an added advantage. Prior Experience of transformational projects impact end customer will be an advantage
Internal Customers, if any Senior Management and Business Heads Operations
External Customers, if any All customers of the organization |
Your life with us
Sagility believes in Doing Right by its People.
We believe in providing strong growth opportunities, multiple training programs to support your learning curve, exposure to large international clients and access to advanced technologies and solutions at your disposal - so that you can focus on making a difference through your role.
We are an inclusive, open, and welcoming organization where our people are at the heart of everything that we do. We believe in giving back to the local communities in which we operate. We have strong rewards and recognition platforms, programs where your ideas can turn into reality.
We respect the need for a composite life and to encourage the same, we have employee friendly leave policies for the much needed down time and a lot more. Our medical insurance coverage is one of the best in class, covering you and your family when you need it. Last but not the least, we have lots of fun everyday through our wellbeing programs, talent shows, engagement activities - it’s an endless list!