Reporting To: Boutique Commercial Manager / Store Manager
Role Objective
To deliver expert in-store jewellery repair and modification services, perform old gold melting for exchange processes, and manage repair spare stock with accuracy and discipline. The role requires consistent delivery of high-quality craftsmanship, timely service, and adherence to audit, compliance, and safety protocols in a luxury boutique environment.
Key Responsibilities
1. Jewellery Repair & Modification
Perform high-precision ring resizing, soldering, diamond/gemstone setting, and polishing across gold and platinum jewellery.
Execute in-store repair work on brand products while maintaining luxury-grade finish and craftsmanship.
Ensure all repairs are completed within committed turnaround timelines.
2. Old Gold Melting & Valuation Support
Conduct old gold melting using appropriate techniques and tools as per exchange procedures.
Follow SOPs for melting, purity analysis, weight recording, and recovery, ensuring transparency and accountability.
Provide technical inputs to the sales team during gold exchange assessments.
3. Metal and Gemstone Expertise
Work confidently with 14K, 18K, 22K gold and platinum jewellery.
Apply proper repair techniques based on metal characteristics and structural integrity.
Accurately identify and handle diamonds and gemstones during repairs or settings.
4. Repair Stock Handling & Weekly Audits
Maintain and manage in-store repair spares including stones, solitaires, shanks, wires, screws, clasps, etc.
Ensure all items are tagged, stored securely, and tracked with accurate documentation.
Tally opening and closing balances of repair stock on a daily basis.
Conduct weekly audits of repair inventory and coordinate with the Boutique Commercial Manager for variance reconciliation or reorder needs.
5. Safety, Compliance & Workshop Maintenance
Follow store-level SOPs, compliance, and safety protocols for tools, product handling, and repairs.