Responsible for the governance and overall program management of Managed Security Services Delivery Excellence
Support /Implement Managed Security Services initiatives
Provide guidance to the leads and escalate to leadership as appropriate
Participate in weekly portfolio review with Managed Security Services leadership calls
Participate in client visits
Ensure the Managed Security Services Delivery team is trained and have the relevant skills to perform the day-to-day activities
Facilitate Client Team Satisfaction Survey and publish the result to the leadership periodically received from delivery teams
Program manage the internal reviews planned for Managed Security Services
Conduct weekly calls and report to management on the delivery & operational related issues
Provide support / input to weekly and / or monthly review meetings
Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across Managed Security Services
Communicate to key management stakeholders on salient quality issues identified during internal reviews
Review project processes and key deliverables, as part of organization's delivery excellence program and coach projects on resolving the review gaps for greater delivery excellence.
To work on:
has done Security Operations Centre (SOC) set up,
has led SOC 24x7 operations,
with skills in threat monitoring, incident triaging, and incident response and recovery