Description:
Working knowledge of ServiceNow Customer Service Management (CSM)
● Proficient in ServiceNow agent workspace, custom portal design, and virtual agent, Advanced workbench assignation (AWA), Case type configuration
● Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS
● Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
● Ability to listen, interpret, strategize, and consult on complex business processes and technical concepts
● Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
● Excellent interpersonal skills, customer centric attitude, and situational awareness
● Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
● Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum