Previous track record of catering/ hotel employment in a similar role
Proven leadership skills to lead and motivate a team
Competent IT skills including MS Word, MS Excel and MS Outlook
Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
Good time management and organizational skills
Ability to work well under pressure managing multiple workloads
Ability to achieve and set standards and operate to performance criteria, with particular regard to hotel operations
Knowledge of Health and Safety and Food Safety
Able to demonstrate attention to detail and adherence to standards
Positive approach to learning in role and identifying own training needs as appropriate
Self-motivated with a sense of own initiative
Ability to work effectively as part of a team
Basic Food Hygiene Certificate
Experience of delivering training using company guidelines
Speaks English – French - Arabic
Educational backgroud:
Hospitality
Experience in working with Point of Sales Systems
Job Description
Oversee the service of all food & beverages Operation.
Apply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every time.
Be passionate about food, beverage and customer service, seeking to ensure that the highest standards are met at all times.
Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to the Line Manager where necessary.
Liaise with chef on duty to ensure seamless food service and ensure good communication with head chef to provide feedback on food service.
Organizing and delivering events and functions to the required standards working alongside the events coordinator.
Prepare several reports related to competition, trends, markets study, etc..
Identifying and maximize up selling opportunities for profitable sales growth.
A proactive attitude to continuous improvement is visible with regular meetings to review service delivery including service styles and menu offers as well as positive customer feedback, ensuring that the whole team is engaged in this process.