Description:
Job Description – Technical Writer
Meet the Team
Our Technical Communications group is dedicated to crafting exceptional product experiences
for our customers. You will collaborate with a team of experienced technical writers, information
architects, engineers, product managers, and subject matter experts (SMEs) who are passionate
about helping you deliver state-of-the-art, user-centric content. You'll also work closely with AI
specialists and data scientists to optimize content creation workflows and ensure the accuracy
and effectiveness of user content. A key focus of this team is creating content that is "AI-ready" -
structured and optimized for seamless integration with AI-powered tools and platforms. This
collaborative environment fosters innovation and allows you to contribute to the future of
technical communication.
Your Impact
Drive innovation in product content with AI! The Our Technical Communications group is
looking for Technical Writers to lead the charge in using AI-powered tools to develop content for
cutting-edge networking products. As a senior technical writer at Our, you will leverage your
expertise to make complex product concepts, workflows, and tasks easily comprehensible and
appealing to diverse audiences. If you're a tech-savvy individual with the creativity to harness AI
tools to communicate complex concepts clearly, this is your opportunity to advance your
technical writing career with Our and shape the future of technical communication. In this role,
your responsibilities will include:
∙Use in-house AI tools to make complex product concepts, workflows, and tasks easily
comprehensible and appealing to diverse audiences – from end users to network
administrators to developers.
∙Drive a unified content strategy. Establish standardized release processes, content
development, best practices, and delivery and feedback mechanisms in the team.
∙Serve as the voice of the user, using AI-driven content analytics to provide valuable
feedback to engineering, product management, and technical marketing teams.
∙Identify the significantly complex information needs of target audiences, develop
appropriate content plans, and manage the execution of those plans.
∙Perform resource workload assessment and balancing across projects.
∙Create high-quality technical content for complex product and solution deployment
needs.
∙Take on special projects/stretch assignments outside the scope of regular tasks.
∙Contribute actively to integrating the latest Gen AI use cases in existing and new content
workflows.
∙Demonstrate proven ability in team building and the mentoring of junior writers.
Minimum Qualifications
To be considered for this role, candidates must have 7+ years of experience in technical writing
and demonstrate the following essential qualifications:
∙Exceptional writing skills and an in-depth understanding of technical writing principles.
∙Solid understanding of Generative AI principles and their practical application in
prompt engineering, model evaluation, and ethical considerations for content creation.
∙Strong technical aptitude to comprehend and simplify complex networking
technologies, with a proven ability to quickly learn and adapt to new advancements.
Preferred Qualifications
Ideal candidates will also possess these highly desirable skills and experiences:
∙Strong critical thinking and problem-solving skills, leveraging data and AI-driven
insights to proactively address content gaps.
∙Excellent collaboration and teamwork skills, with proven ability to lead cross-functional
teams and foster innovation.
∙Proficiency in content structures, CMS, source management, and governance to
implement effective content strategies.
∙Familiarity with structured authoring environments (e.g., DITA, XML).
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus
on unlocking potential. Ournians often experience one company, many careers where learning
and development are encouraged and supported at every stage. Our technology, tools, and culture
pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that
is our people. One-third of our team collaborate in our 30 employee resource organizations,
called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make
a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back
to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that
powers the internet. Helping our customers reimagine their applications, secure their enterprise,
transform their infrastructure, and meet their sustainability goals is what we do best. We ensure
that every step we take is a step towards a more inclusive future for all. Take your next step and
be you, with us!