Country Manager (Operations / Stakeholder Engagement / Compliance / Performance Management ) – Cape Town, South Africa

Job Description:

Our client is a next-generation sports betting and gaming platform built for a new wave of players. They combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today. Over 400,000 players have already made the move, and they're only just getting started. They're a high-performance team operating at pace. High ownership. Constant iteration. No hiding behind processes. They move quickly, test relentlessly, and turn ambitious ideas into real impact. If you're driven, creative, and thrive in fast-moving environments where you can shape meaningful outcomes – keep reading.

Responsibilities:

• Lead the South Africa office as the primary on the ground leadership presence, owning how the office operates day to day.
• Drive alignment and consistency across Player Support, Compliance, and shared support functions.
• Set and uphold high standards for people leadership, performance management, and culture across teams.
• Identify cross team operational, structural, and people related gaps, and turn these into clear improvement plans.
• Lead and scale shared support functions including Workforce Management, Training & Development, and Workplace Experience.
• Partner closely with UK stakeholders to ensure strong alignment between strategy and local execution.
• Act as the central point for office-wide decisions across people, operations, and workplace matters.
• Support planning for office growth, org design, and future capability build-out.
• Work cross-functionally with People, Finance, and Tax to ensure the office operates consistently and compliantly.
• Leverage technology, automation, and AI to improve operational efficiency and scalability.

Requirements: Qualification and Skill

• Proven experience leading multi-functional or matrix organisations, beyond a single team environment, with a track record of building, scaling, or stabilising operational hubs or office environments.
• Strong operational judgement with the ability to identify, assess, and prioritise high-impact business challenges.
• Demonstrated experience conducting and leading operational gap analyses across people, processes, systems, tools, and organisational structures.
• Proven ability to manage and influence senior stakeholders with competing priorities in a complex business environment.
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• Experience creating alignment, consistency, and collaboration across teams with differing objectives and ways of working.
• Solid understanding of workforce management, training and development, and quality assurance functions, and their role in supporting scalable operations.
• Hands-on leadership style with a proven ability to build trust, foster a high-performance culture, and take ownership of business outcomes.

Benefits and Contractual information:

• 13th cheque policy giving you an extra annual boost on top of your salary.
• Retirement fund contributions to help you build long term financial security.
• Employee Assistance Programme offering confidential support whenever you need it.
• Severe illness cover providing financial protection if life throws the unexpected your way.
• Life cover to give you and your loved ones added peace of mind.
• Income continuation benefit to protect your earnings if you are unable to work.
• Funeral cover to support you and your family during difficult times.
• This is a full-time onsite position

Our client is committed to creating equal opportunities for everyone. They actively strive to build balanced teams that reflect the diversity of their communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

They aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.

If you wish to apply for the position, please send your CV to [email protected]

Please visit www.caglobalint.com for more exciting opportunities.

Daniel Bentley

Business Development Specialist

CA Global | Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

CA Global Headhunters is an international staffing company with a specific focus on recruitment in Africa. Our extensive, diverse candidate network built up over 10 years comprises the most skilled and experienced candidates. We recruit talent of the highest standards across African sectors, including Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities, and Agriculture. As African markets continue to grow and develop, so too does our skill and expertise, ensuring that we deliver the best service to both clients and candidates.

Thanks to our access to global networks and resources, we understand our clients’ cultures, operations, business strategies, and industries. We are always on par with the latest technologies and trends which assist us in sourcing the best talent for clients. Whatever stage of the project lifecycle, we can put forward the right candidates with the right skills.