Job Title: Field Service Engineer
Location: [Insert Location]
Employment Type: Full-time
About the Role:
We are seeking a Field Service Engineer to join our team. The Field Service Engineer will be responsible for providing on-site technical support to customers, troubleshooting and resolving issues related to our products, and ensuring customer satisfaction. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset.
Responsibilities:
- Traveling to customer sites to perform installations, maintenance, and repairs
- Diagnosing technical problems and implementing solutions
- Providing training and support to customers on product usage
- Documenting service activities and maintaining records
- Collaborating with internal teams to improve product performance and customer experience
Qualifications:
- Bachelor's degree in Engineering or related field
- Proven experience in a similar role
- Strong knowledge of technical systems and equipment
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Skills:
- Technical troubleshooting
- Customer service
- Equipment maintenance
- Documentation
- Collaboration