-
Lead, develop, coach, and inspire high-performing teams across field retail and delivery locations.
-
Manage and mentor people-leaders to ensure operational and leadership excellence.
-
Build and sustain a strong culture of performance through training, succession planning, talent acquisition, and employee retention initiatives.
-
Provide hands-on coaching and real-time feedback to management and senior team leaders during site visits.
-
Establish clear performance targets and individual goals, ensuring accountability and consistent results.
-
Recruit, hire, and onboard top talent while fostering employee engagement and recognizing high performers.
-
Uphold high operational standards and reinforce expectations through continuous coaching and feedback.
-
Ensure compliance with Safety and Security standards in collaboration with EH&S, Workplace, and Security teams.
-
Develop and implement strategies to drive regional sales growth and improve delivery yield.
-
Create a culture of continuous improvement by gathering feedback, testing new approaches, and enhancing customer and vehicle flow at sales and delivery sites.
-
Maintain fluency in local sales, registration requirements, and processes to ensure compliance and operational effectiveness.
-
Identify opportunities to improve efficiency, reduce costs, and enhance employee productivity.
-
Collaborate with senior leadership to optimize sales and delivery processes, ensuring a seamless customer experience.
-
Leverage data, reports, and dashboards to evaluate performance, inform strategy, and guide process improvements.
-
Provide regular, clear, and concise updates to senior leadership.
-
Align market operations with HQ directives, processes, and system training programs.
-
Implement best practices for customer communication and pre-delivery education to enhance productivity and increase conversion rates.
-
Bachelor’s degree with proven experience leading large, multi-site teams in a high-growth, service-oriented industry.
-
Strong leadership skills with the ability to inspire, influence, and hold teams accountable to business objectives.
-
Exceptional organizational skills with the ability to prioritize, manage multiple projects, and meet critical deadlines.
-
Innovative, resourceful, and adaptable; comfortable with change and eager to learn.
-
Data-driven problem solver with experience managing complex processes and executing effective solutions.
-
Collaborative, open-minded, and team-oriented, with the ability to develop creative solutions to complex challenges.
-
Trusted leader with a strong sense of ethics, integrity, and dedication to operational excellence.
-
Proven ability to build strong relationships and earn respect as a trusted partner.
-
Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy.
-
Excellent analytical, communication (verbal and written), and sales skills.