Job Overview:
Responsible for the overall sales, profit, and service performance of 3 optometry practices located in New Jersey. Develop and execute strategies consistent with ownership direction to drive business. Manage and is accountable for the effective operation of the district's practices including staffing, training, policy and procedure adherence, compliance, optometric relations, and patient/customer service. Build a strong team with a succession plan for growth and development.
Drive Business and Deliver Results: - Work individually and cross functionally to develop and execute merchandise, operational, and customer service strategies - Execute quality practice visits to validate patient/customer service standards are consistently delivered - Observe and review individual staff performance during visits and provide appropriate feedback and coaching - Establish and monitor practice operations guidelines (i.e., appointment monitoring, daily system balancing, government and state regulations) - Ensure operational exceptions are addressed and resolved - Facilitate ongoing process improvement - Stay up to date on competition within the district
Leadership: - Oversee onboarding for new staff members; ensure training and onboarding is completed effectively for all teammates - Provide realistic parameters that allow teams to make decisions with accountability - Is accessible to teams and the rest of the organization - Provide proactive communication to practices and ownership partners - Resolve customer concerns promptly and positively - Work closely with ownership to develop and implement solutions related to staffing, recruiting, performance management, and employee relations.
Minimum Knowledge, Experience and Skills Requirements:
- Bachelor's degree in relevant business field or equivalent work experience
- 3+ years of multi-unit optometry management experience
- Practice Manager leadership experience preferred but not required
- Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate populations
- Strong planning, analysis, and organizational skills
- Able to work collaboratively in a matrix environment
- Strong problem-solving skills to identify problems and develop solutions
- Strong verbal and written communication and interpersonal skills
- Strong multi-tasking skills
- Able to thrive within a fast-paced environment
- Proficiency in Microsoft Office Suite programs
Job Type: Full-time
Benefits:
Schedule: