The Role > The Director of Quality, Risk, and Patient Safety provides strategic and operational leadership in embedding a system-wide culture of safety, quality improvement, and risk accountability across the organization. This includes inpatient detox and residential services, outpatient programs, and future service expansions. The role is responsible for establishing a high-reliability environment that meets and exceeds the requirements of JCIA, CARF, and the Department of Health (DOH) Abu Dhabi, while supporting best-in-class care grounded in the ASAM (American Society of Addiction Medicine) framework.
Tasks/Activities assigned > Design, implement, and continually refine the integrated Quality, Risk, and Patient Safety Framework for a multi-site addiction service; Lead enterprise readiness for accreditation and reaccreditation surveys; maintain a state of continuous compliance; Act as the lead coordinator for internal governance committees, including the Quality Committee, Risk & Incident Review Committee, and Clinical Governance Committee; Ensure vertical integration of governance—linking frontline events with board-level oversight through structured escalation, reporting, and action tracking; Collaborate with Medical and Clinical Directors to embed clinical governance within practice groups and interdisciplinary; Ensure incidents (e.g., safety events, near misses, patient concerns) are reported, triaged, and investigated according to organizational timelines and JCIA requirements; Translate findings into organizational learning, policy revision, and preventive action plans, with follow-through to education, clinical practice, and monitoring; Develop and maintain real-time quality and safety dashboards that integrate data from EMRs, the incident reporting system, patient satisfaction surveys, and KPI monitoring platforms; Provide regular, visualized reports to executive leadership, Board subcommittees, and operational teams; Ensure clinical risk is addressed as an evolving and patient-specific phenomenon—embedding standard tools and reassessment protocols across the care continuum
