Bilingual Receptionist

• Job Title: Bilingual Receptionist 
• Position Type: Full-time
• Salary: 80,000 FCFA
• Location: Yaoundé, Cameroon
• Experience : 2-3 years 

Key Responsibilities

1. Guest Reception & Check-in/Check-out

• Welcome guests warmly and professionally upon arrival.
• Handle guest check-in and check-out procedures efficiently.
• Verify guest identification, process payments, and issue room keys.
• Ensure all guest information is accurately recorded in the hotel management system.

2. Reservations & Room Management

• Manage room reservations via phone, email, and online booking platforms.
• Coordinate with housekeeping to ensure room readiness for arriving guests.
• Inform guests about hotel amenities, services, and policies.

3. Customer Service & Communication

• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Provide information about the hotel, local attractions, transportation, and services.
• Handle guest feedback and escalate issues to management when necessary.

4. Administrative & Cash Handling

• Maintain accurate records of guest accounts, payments, and billing.
• Perform daily cash reconciliation and ensure accuracy of all transactions.
• Assist with administrative tasks such as filing, data entry, and correspondence.

       5.Bilingual Communication

• Communicate effectively with guests and staff in both English and French.
• Assist international guests with language support as needed.

Other Duties

• Coordinate with other departments (housekeeping, maintenance, food & beverage) to ensure guest satisfaction.
• Maintain a clean, organized, and welcoming reception area.
• Perform other duties as assigned by management.

Candidate Profile

Qualifications:

• Minimum of 2–3 years of experience as a receptionist, front desk agent, or in a similar customer service role, preferably in the hospitality industry.
• Diploma or certificate in Hospitality Management, Tourism, Business Administration, or a related field is an advantage.

Language Skills:

• Fully bilingual in English and French (both written and spoken) – mandatory.

Personal Attributes:

• Dynamic, and energetic – able to work in a fast-paced environment.
• Clean and presentable – professional appearance is essential.
• Customer-focused – genuine passion for hospitality and guest satisfaction.
• Excellent communication and interpersonal skills.
• Well-organized with strong attention to detail.
• Proactive and able to work under pressure.
• Flexible – willing to work shifts, weekends, and public holidays as required.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with hotel management systems (e.g., OPERA, Mews, or similar) is an advantage.