Business Analyst (MS D CRM)

Job description

We are looking for a Business Analyst (MS Dynamics CRM) to join our clients' fast-growing team.

Responsibilities:

• Collaborate with key stakeholders to collect, analyze, and document business requirements. Identify pain points, inefficiencies, and opportunities for improvement in the current CRM system.

• Liaise with IT technical teams, including architecture, infrastructure, integration and cybersecurity requirements and specifications.

• Facilitate meetings with stakeholders and IT Teams to gather requirements, validate proposed solutions, and resolve conflicts or ambiguities.

• Recommending new business opportunities, new systems and processes; identifying simplification and documentation and improvements in operations.

• Investigate system issues or incidents and prepare corresponding test plans to detect issues in testing or development phases to prevent repetitive cases.

• Communicate with business owners to provide professional technical advice on the technical requirements for preparing the procurement documents.

Requirements:

• Have a minimum 5 years of business analysis and project management experience.

• Proven experience as a Business Analyst, with a strong focus on CRM projects or related systems.

• Have any prior experience in both functional and technical perspectives of Microsoft Dynamics / Salesforce CRM / Customer Data Platforms (CDP) / Marketing Automation

• Have knowledge of and experience in Microsoft Dynamics CRM would be an advantage

• Strong analytical and problem-solving skills and the ability to translate business needs into clear and concise requirements.

• Familiarity with Agile or Waterfall project management methodologies.

• Excellent written and spoken English is a must.

Key selling points

• 5 days work week

• Competitive Salary

• Medical plan

Interested parties please send your full resume with current and expected salary & notice period via email to: [email protected] or click “Apply Now”. No expected salary mentioned in the resume will not be considered.

All collected information will be kept confidential and used for recruitment purposes only.

Founded in 2021, Spiakl Tech is an IoT Solution Provider committed to empowering businesses in the ever-evolving landscape of IoT. 

Our comprehensive suite of services caters to diverse industry needs, ensuring seamless integration of smart technologies.

Our Focus Areas

I.T. Material Sourcing:

• We procure a wide range of materials, including hardware, software, IP PABX, and cabling, essential for IoT implementations.

Infrastructure Design and Build:

• Our experts design and construct robust IoT infrastructure, incorporating network architecture, cloud integration, and edge computing.

Project Management:

• From concept to deployment, we manage projects efficiently, defining scopes, allocating resources, and mitigating risks.

Maintenance Support:

• We provide ongoing maintenance, including repair, monitoring, and emergency response.

Recruitment and Staffing:

• We assist in recruiting skilled professionals for IT-related roles.

Security System Services:

• We design, install, and maintain n secure IoT systems, safeguarding data and privacy.

Our Expertise

• Spiakl Tech combines deep Information Technology expertise with agility and innovativeness, delivering tailored solutions.

Industries We Serve

Our clients span various sectors, including:

• Hospitality
• Catering / Food & Beverage
• Telecommunications
• Healthcare
• Insurance
• Retail
• Construction
• Non-Government Organizations