FIELD SERVICE TECHNICIAN
The Field Service Technician provides the highest quality on and off-site technical support for the Maag family of equipment to include: plastic pelletizing systems, polymer pump and filtration systems. Working independently but supported by others, the incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.
Tasks, responsibilities, competencies
Independently travels nationally and internationally as Gala’s primary technical representative to the customer.
Interacts with customers on a daily basis to provide solutions to issues
Conducts yearly follow up calls to all Gala customers to check up on the customer and Gala machinery
Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities. Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.
Provides training to customer in house at Gala’s facility and at the customer’s location.
Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.
Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions.
**Every applicant must have the availability to travel to Eagle Rock, Virginia for 6 months for training (company will cover expenses). Once training is finished, they can work remotely.**
Job Specification
High School diploma or equivalent education (additional technical skills a plus)
Strong mechanical aptitude
Experience
Min 3 years of experience in a field service role
Min 3 years of experience using measuring / test equipment including micrometers and multi-meters
Writing progress and expense report
Global travel experience
Experience in plastics processing or rotational molding highly desirable
Travel Frequency:
50% - average trip is 5 days in duration; international trips could last up to 4 weeks.