Customer Service

Customer Service
 

Job objective:
Responsible for providing customers with services such as order entry, inquiries, product advice, complaint handling, and other customer service to enhance the company's image and increase customer satisfaction. 

Requirements:

• Completed bachelor's degree.
• Marketing management or other related areas, related administration.
• Advanced English.
• 1 year or more of relevant work experience.
• Knowledge of marketing-related businesses.
• Familiarity with business processes and product knowledge.
• Proficiency in Office software.
• Proficiency in the use of information systems.

Responsibilities: 

• Sign sales orders with customers in accordance with the sales contract, organize the review, and issue orders.
• Send order reviews to the logistics and production departments in a timely manner, and follow up on the procurement of raw materials and production planning.
• Monitor and inspect the production process to ensure timely delivery and order quality.
• Monitor that orders, production, and shipments in your area of responsibility are carried out as scheduled. If there are any anomalies, communicate them and coordinate with the customer in a timely manner.
• Receive and respond to customer inquiries, comments, and complaints related to after-sales services, record them in a timely manner, and coordinate with the relevant departments or individuals to resolve them.
• Conduct regular follow-up visits to customers in the area to learn about their experience and new needs, keep records of these visits, and provide regular feedback to superiors.
• Conduct customer satisfaction surveys in the relevant area, summarize statistical data, and present it to superiors.
• Manage the customer portal and customer scorecard.
• Manage, classify, and file sales contracts and other customer documents and information for the area under your responsibility.
• Submit relevant weekly, monthly, quarterly, and annual reports, ensuring timeliness and accuracy.
• Follow up, reconcile, and issue invoices for accounts receivable in accordance with the monthly collection plan.
• Remind and follow up on past-due accounts receivable.
• Complete other tasks assigned by management.