QUALIFICATIONS
With at least 5 years of progressive experience in aftersales operations management and leadership roles in automotive industry.
Experience in aftersales including service, parts, accessories, warranty, and workshop.
Strong customer service, people management and technical skills.
RESPONSIBILITIES
Lead and develop the team.
Oversee the daily operations of the service department.
Ensure that all repair and maintenance services are performed efficiently, accurately, and within standards.
Maintain high levels of customer satisfaction by ensuring timely and effective service delivery.
Handle customer complaints and resolve issues, ensuring a premium after-sales experience.
Monitor and manage the financials including labor sales, parts sales, and gross profit.
Maintain proper documentation for all repairs, inspections, and warranty claims.
Collaborate with internal teams to ensure seamless end-to-end dealership operations.
In 1990, a group of HR practitioners gathered to realize a common vision – to promote a continuous cycle of providing careers to professionals. Motivated by passion and fueled by entrepreneurial spirit, Searchers & Staffers was born serving the professional and executive hiring needs of various business partners.
Through the years, the company was able to develop a robust network of candidates for various positions and levels. We managed hiring demands across all industries. This provided us the opportunity to work with Filipino and multinational clients in the areas of Consumer Sales & Distribution, Manufacturing, Information Technology, Semiconductor, Pharmaceutical, Shipping, among others.
2012 saw the company changing its name to We Search @ Searchers & Staffers Corp. Adapting to the times, it has been our advocacy to train young professionals to become instruments in bringing talents and client-companies together. Our recruitment efforts go beyond searching and placing. We nurture relationships and offer services that aim to add value to any organization’s hiring process. We are driven by a purpose: to become our clients’ dependable Talent Acquisition Partner and our candidates’ Career Partners.