• Leads the coordination and execution of complex service administration tasks, supporting high-value service contracts, ensuring all terms are meticulously documented, and that service delivery aligns with customer expectations.
• Acts as the central liaison between service teams and customers, handling escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of customer satisfaction.
• Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.
• Exercises autonomy within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns and resolves moderately complex problems to drive results.
• Contributes to detailed tracking systems for service requests, technician dispatch, and parts inventory, ensuring real-time accuracy and efficient resource allocation across multiple service projects.
• Participates in the preparation and review of Financial documentation related to service activities, including cost estimates, invoicing, and payment reconciliation, ensuring compliance with Financial policies and accurate reporting.
• Leads the integration of new service tools and systems, leading user training and ensuring that all team members are proficient in utilizing these systems to enhance operational efficiency.
• Generates in-depth service performance reports, utilizing data analytics to identify trends, highlight areas for improvement, and provide strategic recommendations to senior management for service enhancements.
• Ensures that all service back-office operations comply with relevant regulatory standards and company policies,conducting regular audits, and implementing corrective measures to maintain compliance.
• Collaborates closely with cross-functional teams, including finance, operations, and customer service, to align back-office activities with broader organizational goals and ensure seamless service operations.
In 1990, a group of HR practitioners gathered to realize a common vision – to promote a continuous cycle of providing careers to professionals. Motivated by passion and fueled by entrepreneurial spirit, Searchers & Staffers was born serving the professional and executive hiring needs of various business partners.
Through the years, the company was able to develop a robust network of candidates for various positions and levels. We managed hiring demands across all industries. This provided us the opportunity to work with Filipino and multinational clients in the areas of Consumer Sales & Distribution, Manufacturing, Information Technology, Semiconductor, Pharmaceutical, Shipping, among others.
2012 saw the company changing its name to We Search @ Searchers & Staffers Corp. Adapting to the times, it has been our advocacy to train young professionals to become instruments in bringing talents and client-companies together. Our recruitment efforts go beyond searching and placing. We nurture relationships and offer services that aim to add value to any organization’s hiring process. We are driven by a purpose: to become our clients’ dependable Talent Acquisition Partner and our candidates’ Career Partners.