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Achieve weekly, monthly, and yearly showroom sales targets.
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Monitor daily sales to evaluate performance and market trends.
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Lead, motivate, and train showroom staff to meet sales goals and maintain high operational standards.
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Conduct staff training on sales techniques, cross-selling, customer service, merchandising, promotions, and handling objections.
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Support staff in decision-making for daily operations.
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Develop and manage weekly attendance schedules for staff.
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Maintain strong relationships with key clients.
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Resolve internal tickets and escalate issues when needed.
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Ensure merchandising standards are properly implemented.
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Maintain zero stock variance in the showroom.
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Prepare for seasonal activities and promotions ahead of time.
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Monitor execution of all activities: sales orders, transfers, deliveries, and refunds.
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Conduct weekly team meetings to identify market opportunities and address challenges.
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Minimize sales returns and control discounts offered to preferred clients.
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Coordinate with accounting to monitor receivables and payables.
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Communicate with procurement to ensure timely receipt of collections.
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Manage showroom transfers and coordinate with Visual Merchandising Supervisor for displays.
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Maintain accurate CRM and NAV records for all customer and staff activities.
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Communicate and collaborate with other showroom managers.
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Monitor and follow up on all customer service tickets.