Operations Specialist – Shipping & Freight Forwarding
Job Summary
The Operations Specialist is responsible for coordinating and managing the daily operational activities of shipping and freight forwarding, ensuring the smooth, timely, and cost-effective handling of import, export, and transit shipments by sea, air, and land.
Key Responsibilities
- Coordinate and follow up on daily shipping and freight forwarding operations.
- Liaise with shipping lines, airlines, transporters, customs brokers, overseas agents, and customers to ensure smooth shipment handling.
- Prepare, review, and verify shipping documentation, ensuring accuracy and compliance with customs regulations.
- Monitor shipment status, track deliveries, and proactively resolve operational issues or delays.
- Coordinate import, export, and transit shipments from booking to final delivery.
- Follow up on customs clearance procedures and ensure all required documents are submitted on time.
- Obtain freight rates, coordinate bookings, and communicate shipment schedules and updates to customers.
- Monitor operational expenses and ensure shipments are handled efficiently and cost-effectively.
- Maintain strong working relationships with customers, suppliers, and service providers.
- Prepare shipment reports, update operational records, and maintain accurate documentation.
- Ensure compliance with company procedures, shipping regulations, and applicable Incoterms.
- Provide timely updates to customers and support the delivery of high-quality customer service.
Qualifications and Requirements
- Minimum 2 years of experience in shipping, freight forwarding, or logistics operations.
- Good knowledge of sea freight, air freight, land transportation, and customs clearance procedures.
- Familiarity with shipping documentation, Incoterms, and international trade procedures.
- Strong organizational, communication, coordination, and problem-solving skills.
- Ability to manage multiple shipments and prioritize tasks effectively.
- Good attention to detail and ability to work under pressure.
- Proficiency in Microsoft Office and shipping or logistics software.
- Good command of English; additional languages are an advantage.
Main Objective
To ensure the efficient, accurate, and timely coordination of shipping and freight forwarding activities while maintaining high customer satisfaction, regulatory compliance, and cost efficiency.