Customer Support Team Lead | Tel Aviv, Israel
We are seeking a Customer Support Team Lead to manage a small team of representatives supporting users of our wedding guest management platform. In this role, you’ll oversee daily operations, guide your team in handling client inquiries, and ensure a high standard of customer satisfaction.
What you’ll do:
Lead and mentor a team of Customer Support Representatives.
Oversee incoming calls and ensure timely, effective resolutions.
Monitor performance, provide coaching, and implement best practices.
Act as an escalation point for complex customer issues.
What we’re looking for:
Previous experience in customer support, with leadership or team management experience.
Strong communication and problem-solving skills in Hebrew.
Ability to manage multiple priorities in a fast-paced environment.
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