We are seeking a clinically minded Customer Success professional to take an active role in supporting the deployment of our solution in hospitals worldwide. The position involves frequent collaboration with care teams on-site to guide them through onboarding, early-stage adoption, and ongoing product engagement.
A large portion of the role takes place in the field, working shoulder-to-shoulder with clinicians and ensuring they receive guidance, training, and hands-on support during the initial rollout period. In addition, you’ll help shape educational resources and training workflows that ensure clarity and consistency for both external users and internal teams.
Frequent international travel to customer sites to support implementations and commercial launches (up to ~50%)
Serving as the central contact person for clinical stakeholders during onboarding and early adoption
Delivering product education and training in both live and virtual settings
Developing and refining training materials and instructional resources for various audiences
Helping define repeatable onboarding processes and implementation best practices
Gathering user feedback and translating on-the-ground insights back to the product and CS teams
Background as a nurse, physician, or medtech professional with experience in Customer Success, implementation, or training roles
Strong familiarity with clinical workflows and hospital environments
Excellent communication and facilitation skills
Strong organizational abilities and a proactive, hands-on approach
Ability to understand a technically complex product and convey its impact in a clinical context
Fluent, polished English — particularly for work with U.S.-based teams
Comfortable with international travel (up to 50%)
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