Business Development Manager

BASED AT: Tarkwa but will be required to travel often

JOB PURPOSE: To increase revenue by sales and marketing efforts in the West African sub-region.  To also support client base ensuring customer service is well received by all customers

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Client liaison in writing, by telephone, by electronic mail and/or in person
• Market the company's Services to prospective and existing clients
• Carryout market surveys throughout West Africa and recommend strategies
• Preparation of quotes and tenders for approval of the General Manager with the assistance of other staff as required
• Maintain quote records / archives
• Provide technical advice to clients
• Liaise between clients and production team regarding new work, new clients, priorities and logistics
• Co-ordinate and host client visits and client functions
• Network at industry functions and conferences
• Reading industry periodicals and journals to maintain industry awareness
• Custodian of all promotional items and documents, including flash drives, info packs and posters
• Manage the co-ordination of advertising and sponsorships in West Africa
• Provision of Sales and Marketing reports to the General Manager
• Gathering and collating of industry and competitor information
• Address customer concerns and complaints and provide a formal response to those concerns or complaints if required. Manage the use of the NPS system
• Any other tasks as required by management.

AUTHORITIES

• Client liaison in writing, by telephone, by electronic mail and/or in person
• Carryout market surveys throughout Africa and recommend strategies
• Liaise between clients and production team regarding new work, new clients, priorities and logistics
• Co-ordinate and host client visits and client functions
• Manage the co-ordination of advertising and sponsorships 
• Address customer concerns and complaints and provide a formal response to those concerns or complaints if required. Manage the use of the NPS system

POSITION REQUIREMENTS: QUALIFICATIONS SKILLS AND EXPERIENCE

• A minimum of a Technical/Science Bachelor’s Degree
• At least 8years work experience in direct/indirect mining or allied services
• Excellent presentation and communication skills
• Confident, Enthusiastic and innovatively minded with a proven track record in delivering excellent client service
• Good understanding of the Africa market and the various influencing business structures
• A willingness to relocate regionally for the length of any assignment.