The successful Candidate will be joining the Training & Support team to build, improve and deliver second line support services and participate in quality manual testing for software quality
assurance.
Job description:
This role will aim to develop the software technical support function by ensuring all
partners receive quick responses to software fixes, issues and bugs.
Reference LASLK004
Responsibilities
Maintain expertise in all software and ensure quality and efficiency of second-line support and testing.
Provide effective and timely second-line customer technical support, including technical support for the launch of global programmes, and supporting relationships with our partner’s technical teams in-country.
Design and execute manual software tests.
Encourage and assist the Training & Support team to resolve blockers to team productivity and testing effectively and supporting the Software Trainers.
Maintain Knowledge Base in Jira Software.
Requirements (Qualifications and Skills)
Technical expertise in functional and regression testing
Experience of public health programmes an advantage.
Experience of automated end-to-end testing or other software development would be advantageous
