Head of POP (Digital Payment Platform / Banking / Financial Services / Fintech) – Port Louis, Mauritius

Reference Number: SFLEE06

Job Description:

An exciting Mauritian Commercial banking client of ours is seeking to hire a Head of POP which is their Digital Payment Platform. The department forms part of the Bank’s internal Fintech venture. The Head of Pop will be accountable for the business end-to-end, working closely with the Personal Financial Services and functional areas to conceptualize, develop and deliver its growth ambition. This includes feature development roadmaps, marketing, and activation tactics to drive user sign-ups, data analysis and cross-sales actions to deepen relationships, ongoing customer service and experience, etc.

Longer term, the role holder will have to also support on attracting new partners into the venture and for future funding sources.

Responsibilities:

• Key Performance Areas:
  • Financial
    • Increase customer and merchant subscriptions.
    • Increase revenue and profitability of the platform through fees, X-sell etc.
  • Customer
    • Develop and grow the business relationships.
    • New Product and features offer: offer products, which are launched time to time, i.e., Seamless payments, Purpose specific Wallets, Value connected to social and environmental contribution.
  • Internal Processes
    • Optimize channels mix and synergies. Continuously analyze, review, and recommend redesign of functional processes to eliminate variations, remove nonvalue added activities, waste, bottlenecks, and delays.
    • Monitor and improve service quality. Provide value added input to key stakeholders in the elaboration of processes, contracts, and communication to internal and external customers.
  • Learning and Growth
    • Broad and in-depth knowledge of activities of the business to enable quick, coherent, and actionable functional and technological recommendations, and design.
    • Expand Network at M&P commerce Trade shows / forums / events to broaden industry knowledge and enhance knowledge of business best practices. 3. Investigate the latest trends in M&P commerce to identify potential new functional solutions to meet customers' needs.
• General Responsibilities:
  • Instil and act with accordance to the Bank’s vision, mission and values and deliver actions that positively contribute to the company’s culture.
  • Comply with all statutory regulations.
  • Undertake any other duties, accountabilities and responsibilities as may be required.

Requirements:

• Engineering or Computer Science Degree and a Post-graduation in Marketing (MBA) preferred.
• Qualifications in project management related assignments are advantageous.
• At least 5 years of experience with a demonstrated track record in M&P commerce, project management and business analysis.
• Exposure to sales or concept selling in Banking and Financial services experience.
• Technical / Functional Skills:
  • Strong understanding of data trends and technologies used.
  • High standards of accuracy and precision with excellent organizational skills.
  • Proven ability to think strategically and act tactically.
  • Effective assertiveness and proven ability to establish credibility across the bank. The role requires pitching the product to senior officials in corporates of government bodies.
  • Actively embraces rapid change and ambiguity.
  • Articulate with excellent verbal and written communication skills.
  • Advanced excel skills and exposure to planning models.

If you wish to apply for the position, please send your CV to Scott Fraser at [email protected]

Please visit www.caglobalint.com for more exciting opportunities.

Scott Fraser

Senior Executive Consultant           

CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

CA Global Headhunters is an international staffing company with a specific focus on recruitment in Africa. Our extensive, diverse candidate network built up over 10 years comprises the most skilled and experienced candidates. We recruit talent of the highest standards across African sectors, including Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities, and Agriculture. As African markets continue to grow and develop, so too does our skill and expertise, ensuring that we deliver the best service to both clients and candidates.

Thanks to our access to global networks and resources, we understand our clients’ cultures, operations, business strategies, and industries. We are always on par with the latest technologies and trends which assist us in sourcing the best talent for clients. Whatever stage of the project lifecycle, we can put forward the right candidates with the right skills.