Ticketing and CRM Manager (Events / Relationship Management / Marketing / Project Management) – Dakar, Senegal

Reference Number: SFFDS05

Job Description:

An exciting international sporting client of ours is seeking to hire an experienced Ticketing and CRM Manager to take lead responsibility for all ticketing for the organization’s games and events, whilst maximizing the opportunities of a centralized ticketing and CRM system to understand, develop, grow, and cater to the organization’s many audiences. This role will ensure that knowledge and expertise is imparted as widely as possible across the league, advocating the benefits of a shared CRM and ticketing system, and delivering these benefits on a practical level. Reporting directly to the Events Lead, this critical position will work closely with all other departments, specifically Marketing, IT, Partnerships, League Operations and Finance.

Responsibilities:

• Support the growth, innovation and advancements across our ticketing and credential programs for games and ancillary events.
• Generate new opportunities to amplify team ticket sales efforts, working collaboratively with teams and other departments to unlock opportunities to fill venues.
• Manage and delivery of the organization’s ticketing programs and initiatives across all markets in the African continent.
• Provide data-driven business intelligence to all departments in the league, interpreting analytics and developing CRM strategies.
• Planning and coordination with local vendor and agencies, localizing a ticketing strategy to each market needs and consumer behavior.
• Manage and train temporary staff during the preparation and delivery of our major events.
• Identify opportunities for increased ticket revenue and implement dynamic pricing strategies where appropriate.
• Understand and proactively support as needed all Ticketing & Game Experience initiatives involving analytics, data, and research.
• Ensure successful financial reconciliation of all ticketing events by working closely with our finance department.

Requirements:

• Bachelor's Degree or relevant experience preferred.
• A minimum of 8 years related ticket sales and sales leadership experience at a team, league, and / or related property or event.
• Proven experience handling multiple projects and tasks, while displaying strong time management and organization skills.
• Extensive experience of event management and ticketing campaigns in Africa. Additional roles considered favorably.
• A practical understanding of GDPR and PCI regulations.
• Team player, self-motivated and goal oriented.
• Prior experience managing vendors / agencies and budgets required.
• Expert project management skills, adheres to strict deadlines and budgets.
• Experience in large scale domestic and / or international events.
• Knowledge of large-scale venue ticketing.
• Established professional with an extensive network of industry professionals.
• Excellent communication, social and analytical skills.
• Exceptional organizational skills, with the ability influence outcomes.
• Self-motivated, dedicated and driven to achieve results.
• Ability to work independently and handle multiple projects.
• Strong English & French communication skills (verbal and written).
• Sports knowledge and / or affinity, a plus.

If you wish to apply for the position, please send your CV to Scott Fraser at [email protected]

Please visit www.caglobalint.com for more exciting opportunities.

Scott Fraser

Senior Executive Consultant

CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

CA Global Headhunters is an international staffing company with a specific focus on recruitment in Africa. Our extensive, diverse candidate network built up over 10 years comprises the most skilled and experienced candidates. We recruit talent of the highest standards across African sectors, including Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities, and Agriculture. As African markets continue to grow and develop, so too does our skill and expertise, ensuring that we deliver the best service to both clients and candidates.

Thanks to our access to global networks and resources, we understand our clients’ cultures, operations, business strategies, and industries. We are always on par with the latest technologies and trends which assist us in sourcing the best talent for clients. Whatever stage of the project lifecycle, we can put forward the right candidates with the right skills.