Client Experience Specialist (Journey Design / Voice of Client / Finance) – Stellenbosch
Reference Number: KMJA01
Job Description:
A well-known Financial Services holding company is seeking to hire a Client Experience Specialist to join the Banking Group. As part of the application of the Group's client experience and delivery, the successful individual will need to design and continuously improve client journeys across the Business Banking landscape. This individual will also be expected to develop and manage the framework, tools and processes for insights gathering, measuring and analysis of voice of client insights thereby creating the knowledge necessary to build, optimize and improve client experience.
Responsibilities:
Journey Design and Journey Management
Voice of Client (VoC) Programme and Measurement Framework
Contribute to the development of a framework and voice of client (VoC) programme which will successfully enable insights into client experiences, client journeys and client interactions to deliver on current, unmet and future needs.
Research and Data Analysis
Collaborate with and influence business
Essential Competencies:
Requirements: Qualification and Skill
If you wish to apply for the position, please send your CV to Kyle Magnussen at [email protected]
Please visit www.caglobalint.com for more exciting opportunities.
Kyle Magnussen
Recruitment Consultant
CA Finance
CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
CA Global Headhunters is an international staffing company with a specific focus on recruitment in Africa. Our extensive, diverse candidate network built up over 10 years comprises the most skilled and experienced candidates. We recruit talent of the highest standards across African sectors, including Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities, and Agriculture. As African markets continue to grow and develop, so too does our skill and expertise, ensuring that we deliver the best service to both clients and candidates.
Thanks to our access to global networks and resources, we understand our clients’ cultures, operations, business strategies, and industries. We are always on par with the latest technologies and trends which assist us in sourcing the best talent for clients. Whatever stage of the project lifecycle, we can put forward the right candidates with the right skills.