Client Support Senior Administrator (Data / Procedures / Communication) – Cape Town, South Africa

Client Support Senior Administrator (Data / Procedures / Communication) – Cape Town, South Africa

Reference Number: LCSF17

Job Description:

A client of ours is looking for a hardworking individual to join their team and provide high quality services to their clients and introducers.  The New Business team work collaboratively with their Business Development, Risk and Compliance colleagues to ensure their processes meet all relevant internal and regulatory policy and procedural requirements, whilst providing a frictionless and efficient service to their clients and introducers.

Responsibilities shall include:

• Provide Customer Service Excellence to all clients, companies and third parties.
• Assessment and validation of documentation provided as part of the data change event process to ensure a clear understanding of the client relationship is recorded with detailed rationale.
• Update and maintain client data records from simple accounts to more complex trust structures.
• You will be required to conform to the Company’s AML procedures and guidelines at all times.
• You will be required to work on a variety of projects that deliver service, create capacity, and ensure control effectiveness within the team.
• You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.
• Be actively involved in any team and company projects.

Qualifications & skills required:

• Be detail orientated, with a high degree of accuracy.
• Strong organizational and time management skills.
• Strong client communication skills (verbal and written) in relation to complex but routine matters.
• Promote trust in the workplace through open and honest communication with colleagues.
• Be able to effectively prioritize workloads based on customer and regulatory requirements.
• Inspire and motivate co-workers by maintaining a positive attitude.
• ‘Think outside the box’ to find a solution when a problem has been identified.
• Remain task focused to end result.
• Up-to-date knowledge of AML/CFT regulatory standards and requirements.
• RE5 qualification (Preferred but not required).

If you wish to apply for the position, please send your CV to Linda Carstens at [email protected]

Please visit www.caglobalint.com for more exciting opportunities.

Linda Carstens

Recruitment Consultant

CA Global Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful. However, your CV will be kept on our database for any other suitable positions.

CA Global Headhunters is an international staffing company with a specific focus on recruitment in Africa. Our extensive, diverse candidate network built up over 10 years comprises the most skilled and experienced candidates. We recruit talent of the highest standards across African sectors, including Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities, and Agriculture. As African markets continue to grow and develop, so too does our skill and expertise, ensuring that we deliver the best service to both clients and candidates.

Thanks to our access to global networks and resources, we understand our clients’ cultures, operations, business strategies, and industries. We are always on par with the latest technologies and trends which assist us in sourcing the best talent for clients. Whatever stage of the project lifecycle, we can put forward the right candidates with the right skills.