General Services Manager (Investment Bank / Management / Office Management) – Abidjan, Cote D’Ivoire

Job Description:

The General Services Manager's mission is to ensure the well-being and safety of the company's staff. While ensuring the maintenance and upkeep of the site's infrastructure (buildings, equipment, materials, etc.) with a view to optimizing costs, they create a working environment that meets the needs of their employees.

Responsibilities:

Guarantee of the safety of property and people in the company

• Ensure that hygiene, maintenance and safety rules are applied in compliance with social responsibility and sustainable development requirements.
• Ensure technological and regulatory monitoring of installations and buildings, develop procedures and technical specification sheets.
• Plan and supervise installation, development, maintenance and monitoring interventions (IT tools, air conditioning, photocopiers, etc.).
• Define and optimize equipment maintenance plans (electrical, HVAC [heating, ventilation, air conditioning] etc.), check equipment and premises so that they comply with current regulations and guarantee the safety of people and property.
• Schedule and supervise security operations (evacuation drills, fire alarms, fire training, etc.).
• Control employee authorizations and their access rights.

Optimization of the management and use of infrastructure as well as work tools adapted to employees

• Prepare the equipment needed to welcome new employees (computer equipment, access codes, etc.).
• Organize and supervise moves, office or workspace layouts as well as various events within the company.
• Manage the supplies and stocks required by each employee (furniture, IT equipment, automobiles, etc.).
• Ensure the monitoring of the maintenance and upkeep of the premises, be responsible for the work and the negotiation of contracts while respecting the regulations in force (cleaning, mail, reprography, couriers, reception, etc.).
• Ensure the proper adaptation and understanding of technical equipment by users and company departments.

Optimization of company infrastructure based on budgetary constraints

• Identify technical and budgetary strategies.
• Participate in the development of the establishment's maintenance plan.
• Develop dashboards concerning the company's activity (budgetary and financial monitoring).
• Optimize the establishment's spaces, movements and resources.
• Ensure technological and regulatory monitoring relating to the business sector.

Management of the general resources team

• Allocate and organize the necessary resources (human and operational) according to the needs of the different departments.
• Develop the department's operating procedures.
• Lead work meetings as a manager and maintain team cohesion.
• Define training and support the development of your team's skills and help employees develop.
• Recruit and evaluate staff (professional interviews, assessments, training, etc.).
• Report on your activities as well as your team's activities.

Possible activities

• Ensure the management of a vehicle or IT fleet (computers and company telephones, etc.).
• Ensure legal compliance of the sites for which he/she is responsible and establish operating and investment budgets with a view to controlling costs by having precise management tools, in order to control and monitor site consumption and infrastructure usage.
• Participate in the company's purchasing policy, support the awarding of public contracts and ensure the monitoring of contracts, manage them and optimize them.
• Ensure the interface with the payroll department regarding leave, meal vouchers, attendance/absences, reimbursements of transport expenses, etc.
• Manage the establishment's catering and supervise the catering teams.

Requirements: Qualification and Skill

Desired diploma

• Bac +2/3 level training:
  • DUT, license… with a specialization in management, technology or in the field of purchasing
• Bac +5 level training:
  • Master's degree in management or purchasing
  • Business school diploma with a specialization in management or purchasing
  • Engineering school diploma with a specialization in the technical field or in the field of purchasing

Expected experience

• A minimum of five years' experience in the general services function is generally required.
• Know-how and skills - General services manager

Technical skills

• Excellent knowledge of all QHSE (quality, health, safety and environment) standards and procedures
• Proficiency in office tools
• Proficiency in budget management and monitoring
• Good knowledge of public markets
• Knowledge of the company's different professions
• Managerial skills (hierarchical and cross-functional)
• Proficiency in English, particularly in large structures

Soft skills and interpersonal skills 

• Interpersonal skills
• Negotiation skills
• Adaptability
• Reactivity
• Initiative
• Pragmatic and methodical mind
• Rigor
• Versatility
• Sense of service
• Pedagogy

Performance indicators

• HR indicator report by agent : working time, difference between planned and actual work, absences, punctuality, etc.
• HR indicator report by area : working time per agent, overall working time, gaps, site without passage, etc.
• Operating report : density of interventions, distribution of schedules, distribution of anomalies, etc.
• Task report : planned/completed ratio, incomplete services, volume, analysis of actions, etc.
• Financial report : operating costs, budget variances, maintenance costs, etc.
• Preventive vs. Corrective Maintenance Ratio: The ratio of preventive maintenance vs. corrective maintenance.
• Average waiting time before an intervention: The average waiting time before a team intervenes.
• User satisfaction rate: measures the effectiveness of the service provider's management.
• Number of complaints per year: is used to evaluate corrective actions, or even to calculate the problem resolution rate.
• Compliance with regulations and standards: compliance with and implementation of a certain number of processes enabling their certification

If you wish to apply for the position please send your CV to Chalden Du Toit at [email protected]

Please visit www.caglobalint.com for more exciting opportunities.

Chalden Du Toit

Recruitment Consultant

CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

CA Global Headhunters is an international staffing company with a specific focus on recruitment in Africa. Our extensive, diverse candidate network built up over 10 years comprises the most skilled and experienced candidates. We recruit talent of the highest standards across African sectors, including Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities, and Agriculture. As African markets continue to grow and develop, so too does our skill and expertise, ensuring that we deliver the best service to both clients and candidates.

Thanks to our access to global networks and resources, we understand our clients’ cultures, operations, business strategies, and industries. We are always on par with the latest technologies and trends which assist us in sourcing the best talent for clients. Whatever stage of the project lifecycle, we can put forward the right candidates with the right skills.