This is a leadership role with TCS ESU (TSS) and involves highly satisfying work in the field of proactive value creation and problem solving for stakeholders involved. • Experience across industry verticals, especially, Technology/Hi Tech, Software, Professional Services, MFG & with the flexibility & initiative to take up other industry domains, • 13+ years of experience in direct selling IT (preferably Salesforce and/or cloud) services (consulting, application, analytics, and business process services,) preferably working in a leading IT services and products firm with prior experience of working with offshore teams. • Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.) • Lead the strategic design and implementation of CPQ solutions, with an emphasis on CPQ and integration with SAP/Oracle when applicable • Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems, • Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, MFG with in-depth understanding of Industry domain and Trends, • Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership, • Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX), • Experience in working with team based in multiple time zones, • Innovation Mindset Qualifications: Industry led CX Consulting led selling, Advisory & Transformation Experience, 5+ years of Salesforce ecosystem experience, At least 1 industry domain experience (Technology/Hi Tech, Software, Professional Services, MFG)Ability to manage CXOs and customer stakeholders NICE TO HAVE: • CX related Certification e.g. Salesforce, ServiceNow etc. • Ability to create new business opportunities across several industry domains Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.) • Responsible for generating demand, while leveraging our portfolio of solutions and services for our customers, aligning with business stakeholders to articulate business objectives and achievable value • Managing all the stakeholders (customer, TCS management, partner) for alignment • Working in collaboration with our subject matter experts and account teams to bring the best possible CX solutions to our customers
