We are seeking a Transition Manager to plan, lead, and manage the transition phase of large IT and business process outsourcing engagements for a global Systems Integrator. This person owns transition program management end to end: building the transition plan, planning and allocating onshore/offshore resources, tracking execution against milestones, and driving improvement planning, all while protecting engagement profitability, customer satisfaction, and effective staff utilization. Critically, the ideal candidate does not just deliver transitions, they create the transition solution and present it directly to the client during every phase of the sales cycle, from early pursuit and orals through award and into delivery.
The ideal candidate has 10 to 15 years of combined solution development, delivery, and client-facing experience at a major Systems Integrator or Big 3 / tier-one consulting firm. Representative employers include Accenture, Deloitte, IBM, Capgemini, Cognizant, Infosys, Wipro, HCL, DXC, Kyndryl, Atos, NTT DATA, and TCS. They have personally been accountable for delivering what they design and sell, not selling alone and not delivering alone, but both. This dual ownership of solution and delivery is the single most important signal.
They have built and run transitions inside a global delivery model spanning onshore, nearshore, and offshore teams, supporting application development, application maintenance (ADM/AMS), infrastructure services, and business process services (BPS/BPO). They have led large, complex deals in the $50M to $100M range and are comfortable in the room when those deals are won or lost. They have experience pursuing and managing third-party advisor-led engagements, working alongside sourcing advisors such as ISG, KPMG, Gartner, Everest Group, and Alsbridge.
They know how to develop and protect client relationships, actively monitor client satisfaction, and operate effectively in a matrix-management environment, influencing without direct authority across delivery towers, sales, solutioning, and finance. They are equally credible writing a transition workplan, defending margin assumptions, and standing in front of a client executive committee.
Likely current or recent titles include: Transition Manager, Transition and Transformation (T&T) Manager, Transition Lead, Transformation Manager, Service Delivery Manager, Engagement Manager, Solution Director, Solution Architect (Transition), Delivery Manager, Deal Solution Lead, or Program Manager focused on outsourcing transitions and managed services.
Relevant skills and keywords to match on: transition management, transition and transformation, T&T, outsourcing, managed services, global delivery model, solutioning, deal pursuit, RFP and RFI response, orals, due diligence, application services, ADM, AMS, infrastructure services, BPS, BPO, resource planning, knowledge transfer (KT), reverse KT, steady state, service management, ITIL, SLA design, governance, transition methodology, runbook, cutover, client relationship management, and engagement P&L / profitability.
Education: Bachelor's or Master's degree in Computer Science, Business Administration, or an equivalent field.
Location and logistics: East Coast candidates are strongly preferred. Please exclude candidates based in California or Washington state. Candidates located near a TCS office should expect to work onsite. The role requires 30 to 50% travel, so candidates should be comfortable traveling frequently to client and delivery locations.
Strong fit looks like: a career Systems Integrator professional who has owned both the solution and the delivery of multiple large outsourcing transitions, has carried responsibility for engagement margin, has presented transition solutions to clients throughout the sales cycle, and has worked through third-party advisors on competitive pursuits. Weaker fit: pure sales/business development with no delivery accountability, pure project managers who have never built or sold a transition solution, or candidates whose experience is limited to a single small account or staff-augmentation work rather than full-scope outsourcing transitions.
