We are seeking a Level 4 ServiceNow AI Architect (with experience in designing and developing the Now Assist based AI solutions) to lead solution architecture, design, and delivery for AI-enabled transformation solutions based on ServiceNow Now Assist platform. This is a hands-on, client-facing role requiring deep technical expertise across ServiceNow AI platform, Agentic AI, and enterprise integrations.
The role focuses on end-to-end architecture ownership for specific workstreams or towers, working closely with clients, onsite stakeholders, and offshore delivery teams to enable intelligent automation and AI-driven workflows.
Key Responsibilities
Architecture & Delivery Ownership
Drive the solution architecture and technical design for identified use cases with ServiceNow Now assist AI platform as the basis.
Build, deploy and operationalize Now Assist AI Agents and integrations using ServiceNow AI Studio.
Define (in coordination with customer) enterprise architecture vision for:
Agentic AI adoption
AI governance (AI Control Tower)
Platform integration strategy
Lead multi-tower transformation programs (ITSM, ITOM, ITAM) as required for AI enablement
Architect cross-platform AI ecosystems:
ServiceNow + AWS Bedrock / Azure Foundry
Multi-agent orchestration (MCP, A2A)
Hands-on Platform & AI Implementation
Implement and optimize Now Assist capabilities, including:
Custom skills development
OOTB skill enhancements
AI agent workflows and instruction tuning
Security and governance guardrails
Work extensively on:
Workflow Data Fabric
Automation Engine
Knowledge Graph-driven workflows
Integration & Engineering Leadership
Design and guide implementation of integration solutions, including:
Workflow Data Fabric-based integrations
REST APIs and Scripted APIs
Enable cross-platform AI integrations, connecting ServiceNow with:
AWS Bedrock
Azure AI Foundry
MCP and Agent-to-Agent (A2A) frameworks
Delivery Leadership
Provide technical leadership to offshore teams, ensuring quality, scalability, and adherence to standards.
Establish standards, guardrails, reusable frameworks, Own solutioning
Review designs, code, and deployments to ensure best practices and performance optimization.
Collaborate with cross-functional teams to deliver end-to-end solutions across service towers
Client Engagement
Act as a primary technical interface for client stakeholders
Primary interface for: Delivery Director / Enterprise Architects
Leads: Transformation roadmaps
Participate in:
Solution workshops
Technical design discussions
Demos and walkthroughs
Core Technical Skills
AI & Automation
Hands-on experience with:
ServiceNow Now Assist (custom + OOTB skills)
AI Studio and AI Agent development
Working knowledge of:
Agentic AI patterns
AI orchestration and guardrails
v>ServiceNow Expertise
Strong hands-on experience in:
ITSM, ITOM (Event Management)
CMDB, Discovery, Service Mapping
Platform workflows and Automation Pro
Deep understanding of ServiceNow platform architecture and extensibility
Integration & Data
Strong expertise in:
APIs and Scripted APIs
Workflow Data Fabric
Working knowledge of:
Knowledge Graphs
Enterprise data orchestration
Preferred Skills
Exposure to AI Control Tower concepts
Experience with multi-agent ecosystems (MCP, A2A protocols)
Integration experience with hyperscale AI platforms (AWS / Azure)
Familiarity with ServiceNow playbooks and Ansible integrations
Key Competencies
Hands-on Architecture Leadership – Designs and implements solutions, not just conceptual oversight
Proven track record in ServiceNow/Now Assist AI implementations and integrations
Delivery Ownership – Owns outcomes for a module/tower within a larger program
Technical Depth – Deep platform and integration expertise with the ability to troubleshoot and guide builds
Client Interaction – Confident engagement with mid-level client stakeholders
Team (Leadership) – Guides offshore teams, ensures execution quality
Strong mix of:
Solution architecture + hands-on development
Client-facing delivery experience
Salary Range: $158,800-$208,500 a year
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