Service Delivery Manager

Required Skills 

• 10 years experience as Service Delivery Manager Support Manager
• Good to have Adobe product Knowledge  Magento   AEM
• Good to have Knowledge in E Commerce application Business process

Roles and Responsibilities:   

• Managing client relationships  Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met 
• They provide regular updates on service delivery and respond to client inquiries and concerns
• Coordinating service delivery  Service Delivery Managers oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner
• Monitoring service performance  Service Delivery Managers track and monitor the performance of services  identify areas for improvement  and implement changes as needed
• Ensuring compliance with service level agreements  Service Delivery Managers are responsible for ensuring that service level agreements are met  and that the services provided meet the required quality standards
• Managing budgets  Service Delivery Managers are responsible for managing budgets for service delivery  ensuring that resources are allocated effectively  and that costs are kept within budget
• Building and maintaining teams  Service Delivery Managers are responsible for building and maintaining high performing teams  and for fostering a positive working environment
• Continuously improving processes  Service Delivery Managers continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively
• Ability to Use Business Support Software
• Knowledge in ITIL Disciplines
• Ability to Manage Conflict
• Operational Ability in a Diverse  Large scale Environment
• Strong Customer Service and Project Management Skills
• Better Decision making
• Capacity to Train Team Members
• Excellent Verbal and Communication Skills

Antal International is hiring for a leading Client.

Antal is a global recruitment firm that helps clients find highly skilled candidates, from mid to senior in several disciplines across a spectrum of sectors.

We provide an advanced recruitment consultancy and talent acquisition services worldwide, partnering with companies of all sizes. Our brand, people, technology, and professional business model give us the strength to do so. 

Utilizing an extensive international network to carry out cross border work allows us to bring a truly unique approach to the recruitment sector. Our global network of resources, combined with our tried and tested methodology, provide comprehensive solutions that go beyond conventional recruitment methods.