Technical Support Lead

JD - Job Description

AirFi - Technical Customer Support

Who are we:

AirFi is a market leader in providing portable Onboard Passenger Entertainment, Retail and

Mobile Crew Sales Solutions. Founded in 2011 in The Hague, Netherlands - AirFi is the

world's fastest-growing company in mobile InFlight Entertainment and retail space. AirFi

excels in providing ancillary sales solutions to its enterprise customers.

AirFi brings disruptive innovations in a cost-effective manner to the airline cabin and other

modes of passenger transport mediums and is making thousands of passengers and crew

happy every day all over the globe!

About the Job Opportunity:

AirFi is seeking a highly skilled Technical Customer Support Engineer to join our team in a

remote capacity. As a Technical Customer Support Engineer at AirFi, you will be responsible

for handling customer queries and collaborating with technical teams to diagnose and

troubleshoot technical issues.

As this is a remote job, we would also expect the candidate to have a reliable high-speed

internet connection, a quiet workspace and be able to work in the timezone overlapping

with the teams in the company.

Your Key Responsibilities:

Design, implement, and maintain systems to monitor and alert availability of hundredsof Linux-based systems (micro servers)

Work closely with the technical team to understand product functionalities and

improvements, ensuring seamless communication between technical and non-technical

stakeholders.

Job Description - Technical Customer Support - AirFi India (Version 1.0)

Continuously improve our CI/CD pipeline and automation processes

Ensure security and compliance of our systems and infrastructure

Encouraging and building automated processes wherever possible

Respond to customer inquiries and technical issues via various channels such as email,

chat, phone, and support tickets, promptly and professionally.

Diagnose and troubleshoot technical problems reported by clients, escalating complexissues to the technical team when necessary.

Must-Have Technical Skills:

Expert in one or more programming languages (Python, Bash, Javascript, etc.)

Must have strong expertise in shell scripting

Good understanding of Linux internals and commands.

Experience with any NOSQL database is a plus

Experience with cloud infrastructure (AWS, IBM, Azure, or GCP)

Experience with CI/CD tools (Jenkins, GitLab CI, etc.)

What we look for:

4 - 6 Years of experience in a customer facing role

Bachelor's Degree (starter) preferred in Engineering / IT segment or high afnity with IT

Cognitive and Logical thinking

Structured and Process oriented working style

Able to work under pressure and deadlines

Problem solver and creative thinker

Understanding and being able to deal with cultural differences between co-workers, clients

and partners

Excellent prociency in English, verbal and written

Job Description - Technical Customer Support - AirFi India (Version 1.0)

Shift Timings: 11 AM to 08 PM

You Get Bonus Points For:

Have an afnity for metrics and data analytics

Strong understanding of network and security principles

Ability to work independently and collaboratively in a remote environment

Excellent communication and problem-solving skills

Afnity with airlines, the most exciting industry in the world (international travel may berequired at some point)

What You Can Expect from Us:

We try to provide opportunities that not only satisfy your creative instincts but also allow

you to make a signicant impact on the products that we create and the business we are

in. We boast of a professional and fun work environment with a at hierarchy of super

supportive people to work with.

We always welcome new ideas! There’s no such thing as a bad idea at AirFi, so all you have

to do is shout it aloud and we’ll hear you! We support initiatives or multiple roles taken out

of individual interest giving way for global team collaborations and a highly dynamic work

environment.

AirFi is a true remote rst company - You are free to work from Anywhere in the world. Your

work productivity matters - not your location or work timings! Hence, it's not uncommon to

see our CodeGurus coding from mountaintops one month and a beachside shack the next.

Some Of Our Cherished Benets For You:

100% Remote working and exible work timings

Liberal policies including genuine open-door policy and special focus on keeping our

Job Description - Technical Customer Support - AirFi India (Version 1.0)

work culture non toxic

A very liberal leave policy that includes paternity, adoption and sabbatical leaves

Skill Enhancement sponsorships

Regular team engagement activities including the quarterly (destination/off site)meetings and the annual family gala dinner!

Opportunities to travel to our customer locations across the globe or our HQ

Tax Saving Meal cards

Random little birdies delivering AirFi Goodies to your doorstep

Career longevity perks and so on!

AirFi is committed to having a non toxic culture with special focus on work life balance,

exible work timings, regular work-cations (these may or may not include some

beer-fuelled dance-offs!) and milestone celebrations are only some of the things that make

AirFi an interesting place to work!

In short, we’re right in the middle of making Aviation tech history and we invite you to

be part of it!

Follow and engage with Us on:

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Website

Job Description - Technical Customer Support - AirFi India (Version 1.0)