General Manager – Shared Services (GMSS) Department Shared Services Unit Shared Services Reports to (Direct) Reports to (Indirect) Chief Operating Officer N/A Direct Reports Indirect Reports Team Lead, Procurement Team lead, IT Team lead, Treasury Operations MIR Manager
N/A
Internal Interactions External Interactions Heads of Departments Customers Suppliers External Auditors
Job Summary The General Manager, Shared Services would be responsible for providing corporate services and operational strategies aimed at enhancing organisational effectiveness. Scope and Responsibilities Manage shared service functions, which include IT, Procurement, Admin, Treasury Operations and Management Reporting Develop and maintain strong work relationships with internal stakeholders to foster collaboration amongst departments and support organisational goals. Develop and implement strategies to optimize shared services efficiency and effectiveness. Drive, continuous improvement initiatives to enhance processes, service delivery and reduce costs. Manage the budget of the department and allocate resources to the various functions. Collaborate with Heads of Departments to understand their needs to proffer the best solutions. Lead cross -functional teams for optimal performance. Develop and monitor performance metrics to measure the effectiveness of shared services. Ensure compliance with relevant regulations and company’s processes, procedures and policies. Generate periodic reports and top management on shared services performance and initiatives. Provide quality leadership and mentorship to team members. Carry out other tasks that may be assigned by the line manager.
Skills and Competencies Technical Behavioural Business & Industry Knowledge Strong leadership and People Management Skills Strong understanding of IT, Procurement, Treasury Operations, Admin and Management reporting processes
Excellent Communication (Verbal and written)
Project Management Stakeholder engagement and management Knowledge of relevant regulations and compliance requirements
Strong analytical skill and attention to details.
Demonstrated ability to manage projects and priorities in a fast – paced environment. Education and Experience
Education
Bachelor’s degree in the Humanities, Management Sciences, Finance, Information Technology, or related field. MBA or a master’s degree in a relevant discipline would be an advantage Professional certification in PMP or a related discipline would be an advantage
Experience Proven experience in a similar role with a minimum of 15 years’ cognate experience in shared services or related functions