Job Title: NOC Coordinator Location: Madhapur –Hyderabad Experience: Minimum 2 years in Core Area Working Hours: 9.30am to 6.30pm - General Hours Salary: Up to INR 35,000 - Per Month (CTC)
Fluency in the Telugu Language is a must.
JOB RESPONSIBILITIES
NOC Coordinator Role is to provide L1 support to existing projects in O&M. Candidate is required to have domain knowledge on OLTs/ONTs, DWDM, IP/MPLS and hands on Fault Management, configuration, troubleshooting experience of OLT, DWDM, IPMPLS issues with respective OEM’s.
CANDIDATE SHOULD HAVE KNOWLEDGE & HANDS ON:
• Experience of Implementation of OLT, DWDM, IPMPLS such as Tejas, Ciena, Cisco,
HPE- Microfocus Preferred • Knowledge on ticketing management, Incident management, Change management process, SLA monitoring processes • Knowledge & experience in Protocols: IPMPLS, SNMP, TCP/IP, VLAN, QoS and hands on experience in Network Monitoring tools integration. • Experience of NOC 24x7 Operations, especially in System Management/System monitoring Environment • Experience in HP- NNMi, Sitescope, HP Micro focus/ Cisco CCDA/ Cisco Prime is preferred • Responsible for installing, configuring, managing, fixing issues in NMS/EMS. • Experience in root cause analysis and documentation of RCAs • Must have excellent oral and written communication skills. • Opening/updating/closing trouble tickets in system. • Alarm Acknowledgement in specified time frame. • Performing initial troubleshooting as per guidelines and within give time frame. • Ensuring incident resolution is satisfactory to customer, is meeting all compliance requirement of our client and as per defined process and guidelines. • Good Interpersonal skills to coordinate with Field Teams.
KEY PERFORMANCE DELIVERABLES OF THIS ROLE • Resolution of Incident with respect to OLT, DWDM, IPMPLS within TAT/ MTTR/ Within defined SLA • Supporting project team to optimize OLT, DWDM, IPMPLS & support project team for ticketing & SLA performance dashboard optimization. • Monitoring the report generation & availability/accuracy of SLA reports pertaining to the project. • Monitoring of Network availability/Uptime with team to achieve OLT, DWDM, IPMPLS SLA’s.
EDUCATION AND EXPERIENCE: • Diploma/ BE / B Tech (prefer ECE/CS/IT) / BCA/MCA with 2-5 years. • CCNA, ITIL trained, relevant Certification in EMS/NMS domain would be an advantage.