Job Title: Technical Specialist L2
Department/Location: IT department | Mumbai (Maharashtra) BKC
Reports to: IT Head
Days/Hours of Work: 9 Hrs (Monday to Friday)
Salary Range: Up to 10 LPA
Summary of Position: -
Intermediate Troubleshooting of network-related incidents (link outages, peer outages, router/switch/firewall hardware failures, multicast and broadcast issues, network performance issues)
Responsible for managing /configuring / Troubleshooting Proxy Overviewing Routing & Switching
Responsible for managing /configuring / Troubleshooting Proxy Ability to prepare SOP/HLD/LLD
Responsible for managing /configuring / Troubleshooting Load Balancers/ Web Application Firewall, IPS/ IDS
Documentation and Presentation. Work and resolve incidents with proper technical updates and artefacts
Preparing a Plan of Action for Activities and New Implementations. Working closely with the customer IT team and collaborating with other IT staff Strict adherence to customer policies and processes Continuous guidance to the L1 team
Primary Responsibilities: -
Proxy (Blue Coat/TrendMicro/Force point etc.)
Network Devices (such as Web Proxy, micro-segmentation, DDoS)
Routing/Switching/ Networking/ CISCO/ Firewall/ Checkpoint/ Comm Vault/ Backup/ Veritas
Intrusion detection systems (IDS) and intrusion prevention systems (IPS) proxy
WAF (F5/ NetScaler / Radware/ Citrix etc.)
Load Balancer (F5 / NetScaler / Array / Radware/ Citrix etc.)
Personal Specification: -
Qualifications & Training- Graduate/12th +3 Years Polytechnic Diploma (Essential)/ Technical Graduate (Desirable)
Experience- At least 5 to 7 years
Qualities and Attitude- Good communication skill and flexible to learn and upgrade
Product Knowledge- Proxy Server, Windows Application Firewall, Load Balancing, CISCO, Networking
Competencies: -
Language- Hindi and English (Written and Oral)
Attitude- Flexible
Core Area- Hands on Networking/ CISCO/ Firewall/ Checkpoint/ Comm Vault/ Backup/ Veritas