Customer Service Assistant

Job Title: Customer Service Assistant

Location: Cleveland, OH
Job Type: Full-Time
Reports To: Customer Service Manager

Job Summary:

We are seeking a friendly, detail-oriented Customer Service Assistant to support our customer service team in delivering exceptional experiences to our clients. You will handle customer inquiries, resolve issues, and ensure satisfaction across all communication channels. This role is perfect for someone who thrives in a fast-paced environment and enjoys helping others.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat

• Assist in processing orders, forms, applications, and requests

• Maintain customer records by updating account information

• Resolve product or service problems by clarifying issues, determining the cause, and finding solutions

• Escalate complex issues to appropriate departments when necessary

• Follow up with customers to ensure their issues are resolved

• Provide administrative support to the customer service team

• Maintain a positive, empathetic, and professional attitude toward customers at all times

Qualifications:

• High school diploma or equivalent

• Strong communication and interpersonal skills

• Ability to stay calm under pressure and handle complaints gracefully

• Proficient in Microsoft Office and basic CRM systems

• Strong organizational skills and attention to detail