Manager-IT-Application Services Team

About Durabuilt Windows & Doors Inc.

Durabuilt Windows & Doors Inc. is a leading manufacturer and distributor of high-quality windows and doors in Canada. Durabuilt offers a wide range of products, including vinyl, aluminum, and fiberglass windows, as well as entry and patio doors for the residential segment. Durabuilt's products are designed to withstand harsh Canadian weather conditions and provide superior insulation, reducing energy costs and enhancing home comfort. The company has also expanded its product offerings for the commercial segment. With over 30 years of experience in the industry, Durabuilt has earned a reputation for quality products and exceptional customer service.

Objective of Position

This is a full-time position based in Edmonton, AB, reporting to the Director of IT. The Manager - IT Application Services team, leads a team of 11 staff members in the development, maintenance, and support of software applications that are critical to the operations of Durabuilt Windows & Doors Inc.

Key applications include Salesforce, ERP systems, Accounting systems, Human Resource Information systems, and Manufacturing Execution Systems (MES). The team is also responsible for custom in-house applications and integration work. The manager ensures applications are developed, deployed, and supported efficiently, aligning with strategic business objectives while driving innovation and delivering measurable results.

Core Responsibilities

• Lead and mentor a diverse team of 11, fostering collaboration, productivity, and motivation.
• Manage the software development life cycle, ensuring applications are delivered on time, within budget, and to stakeholder satisfaction.
• Ensure optimum application support by meeting defined SLAs for first response and resolution times across priorities.
• Define and execute application roadmaps aligned with strategic business goals.
• Foster a culture of innovation by identifying and implementing AI-driven solutions that address business challenges and improve operational efficiency.
• Oversee the development, enhancement, and maintenance of critical applications, ensuring they are maintainable, scalable, and integrated with other systems.
• Facilitate change management initiatives and engage with stakeholders to ensure smooth adoption of new applications and system enhancements.
• Act as a bridge between IT and business stakeholders to ensure alignment and effective communication.
• Measure and track team performance using key performance indicators (KPIs), such as development velocity, defect ratios, and user satisfaction scores.
• Ensure the ERP system is maintained and enhanced to meet evolving business needs.
• Manage vendor relationships, negotiate contracts, and oversee the integration of third-party applications.

Education and Certifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Preferred: Experience with major ERP systems (e.g., SAP, Oracle, Microsoft Dynamics), MES platforms, and AI-driven tools.
• Certifications in Salesforce, Agile methodologies, or ERP systems are considered a plus.

• Proven experience leading software development and IT application services teams.
• Familiarity with defining and tracking KPIs, such as development velocity, defect ratios, and application support SLAs.
• Strong understanding of software development methodologies, including Agile and Waterfall, with familiarity with the Scrum framework being an advantage.
• Proficiency in system integrations, including RESTful APIs, flat file exchanges, and direct database access.
• Strong technical background with exposure to modern programming languages, frameworks, and integration tools relevant to enterprise environments.
• Excellent communication and leadership skills.
• Hands-on experience with software development, including exposure to the full software development life cycle, project management, and quality assurance.

Competencies

• Innovative. Think ahead to stay ahead. Constant improvement. Small things matter.
• Driver. Stay hungry and act with urgency. Think and move quickly.
• Ownership. No excuses. 100% accountability. Act responsibly. Stay committed. Stay lean.
• Caring. For employees, partners, and community. Show respect and remain humble.
• Individual. We work with great people and expect a lot from them. We challenge each others’ ideas openly. We value diversity in people and ideas.

Working Conditions

• Intermittent travel may be required to support the IT department, attend meetings and training sessions.
• Operate primarily in an office environment.
• Pressure to produce tangible results and complete projects within tight timelines.
• Lifting and/or carrying anywhere from 0llbs to 20llbs.
• Routinely uses standard office equipment such as laptop computers and smartphones.

Reporting Relationships

Reports To:                           Director of IT

Direct Reports:                    Tech Lead, Senior Business Analyst, System Analysts, Salesforce System Analyst

Durabuilt Windows & Doors’ story started over 30 years ago with a family of entrepreneurs and their dedicated team. Together they turned a small window and door shop into one of the largest privately held manufacturing companies in Western Canada. Hard work, dedication and above all else a customer-focused attitude, has shaped Durabuilt into the company it is today.  Durabuilt celebrates hard work, innovation and business growth, all while maintaining a spot on Canada’s Best Managed Companies list since 2012. It’s not just Durabuilt’s innovative mindset and design that places us on this list, it is also our people!