Desktop Support Engineer

ABOUT US

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees, partners, and the community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors, and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Job Summary:

We are seeking a Desktop Support Engineer to provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. The ideal candidate will have strong problem-solving skills, excellent customer service, and hands-on experience with desktops, laptops, printers, and other peripherals.

Key Responsibilities:

• Provide first-line technical support for desktops, laptops, printers, and other IT peripherals.
• Troubleshoot hardware and software issues, including Windows and basic networking problems.
• Install, configure, and maintain operating systems, software applications, and security updates.
• Manage user accounts and permissions in Active Directory, Office 365, and other enterprise systems.
• Assist in setting up and managing IT assets, including procurement, inventory, and disposal.
• Support remote users via remote desktop tools (e.g., ManageEngine Endpoint ,RDP).
• Document troubleshooting steps, resolutions, and maintain IT knowledge base.
• Ensure compliance with IT security policies and best practices.
• Assist with network troubleshooting, including basic LAN/WAN connectivity issues.
• Provide IT onboarding support for new employees, including system setup and orientation.

Requirements:

Education: Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

Experience: 1-3 years of experience in desktop support, IT helpdesk, or a similar role.

Technical Skills:

• Strong knowledge of Windows and Microsoft Office 365.
• Experience with Active Directory, user account management, and group policies.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi, etc.).
• Hands-on experience with troubleshooting hardware issues (desktops, laptops, printers, etc.).
• Knowledge of remote desktop tools and IT ticketing systems.
  Soft Skills:
• Strong communication and customer service skills.
• Ability to multitask and prioritize support requests effectively.
• A problem-solving mindset with attention to detail.

Preferred Qualifications (Nice to Have):

• Certifications such as CompTIA A+, ITIL, or Microsoft certifications (MCP, MCSA, etc.).
• Experience with ManageEngine management tools.
• Experience in an enterprise or multi-site IT environment.

Location: Edmonton, AB

Job Type: Full-time

Department: IT Infrastructure

Reports To: IT Infrastructure Lead

Benefits:

• Competitive salary
• Health, dental, and vision insurance.
• Opportunities for career growth and certification support.

Durabuilt Windows & Doors’ story started over 30 years ago with a family of entrepreneurs and their dedicated team. Together they turned a small window and door shop into one of the largest privately held manufacturing companies in Western Canada. Hard work, dedication and above all else a customer-focused attitude, has shaped Durabuilt into the company it is today.  Durabuilt celebrates hard work, innovation and business growth, all while maintaining a spot on Canada’s Best Managed Companies list since 2012. It’s not just Durabuilt’s innovative mindset and design that places us on this list, it is also our people!