Ordering / Scheduling Associate

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees, partners and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors, and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Rewards and Perks:

• Positive team atmosphere
• Competitive wage
• Employee status with paid single health & dental benefits
• Monday to Friday, 8:00am – 5:00pm
• Option of flexible hours.

Primary Responsibilities:

• Schedule window and door installation and service appointments in an efficient manner
• Communicate with our Techs, located throughout Alberta.
• Respond to customer calls, voicemails and emails in a professional and timely manner
• Resolve scheduling conflicts when required
• Order parts for repair work.
• Send quotes to customer and then follow up to close the sale.
• Prepare and maintain various reports
• Generate job completion paperwork and coordinate any outstanding work
• Coordinate overnight stays; book hotels and create purchase orders

Requirements:

• Excellent time management and organizational skills
• Ability to multi-task in a fast-paced environment
• Attention to detail and accuracy
• Analytical and problem solving skills
• 3 years experience in an office environment
• Courteous and professional telephone manner
• Excellent verbal and written communication skills
• Proficient computer skills
• Ability to work both independently and as part of a team
• Understanding of the geographical areas of Alberta

Durabuilt Windows & Doors is an equal opportunity employer and offers equitable wage and benefit packages to qualified applicants. Interested candidates should submit their resume and cover letter explaining their interest for this role to [email protected]. Only candidates selected for the interview process will be contacted. We thank all applicants for their interest.

Durabuilt Windows & Doors’ story started over 30 years ago with a family of entrepreneurs and their dedicated team. Together they turned a small window and door shop into one of the largest privately held manufacturing companies in Western Canada. Hard work, dedication and above all else a customer-focused attitude, has shaped Durabuilt into the company it is today.  Durabuilt celebrates hard work, innovation and business growth, all while maintaining a spot on Canada’s Best Managed Companies list since 2012. It’s not just Durabuilt’s innovative mindset and design that places us on this list, it is also our people!