Job Summary

The Client Relationship Manager will be responsible for managing and nurturing long-term relationships with Australian clients. The role involves acting as the primary point of contact, ensuring customer satisfaction, coordinating with internal teams, resolving client concerns, and identifying opportunities to enhance client engagement and business growth.

Key Responsibilities

• Build and maintain strong, long-term relationships with Australian clients.
• Serve as the primary point of contact for client communication and support.
• Understand client business requirements and provide suitable solutions.
• Coordinate with internal departments to ensure timely service delivery.
• Conduct regular client meetings, follow-ups, and business reviews.
• Handle customer queries, escalations, and service-related issues professionally.
• Monitor client satisfaction and implement strategies to improve customer experience.
• Prepare reports, meeting notes, and account updates.
• Identify opportunities for upselling and cross-selling services.
• Ensure client retention by delivering exceptional customer service.
• Maintain accurate records of client interactions using CRM tools.
• Work closely with Sales, Operations, Technical Support, and Delivery teams to achieve client objectives.

Required Skills