Vice President, Attractions & Destination Experience Operations

About the Role

The Vice President, Attractions & Destination Experience Operations is accountable for end-to-end operational performance across attractions, rides, aquatic operations, entry and arrival experiences, central zones, and shared services.

The role sets operational strategy and standards across safety, guest flow, staffing, show readiness, incident response, and service quality. You will be responsible for key operational outcomes including safety, uptime, throughput, guest satisfaction, and cost efficiency, while ensuring facilities and attractions remain compliant, reliable, and guest-ready.

Key Responsibilities

Operations Strategy & Governance

• Define and execute destination-wide operations strategies aligned with safety, brand, ESG, and financial objectives.
• Establish and maintain operating standards, procedures, audits, and governance frameworks.
• Own annual operating plans and longer-term OPEX and CAPEX planning.

Attractions, Rides & Aquatic Operations

• Oversee daily operations across all attractions and zones, ensuring availability, quality, and recovery performance.
• Drive throughput improvements through queue design, dispatch optimisation, and capacity management.
• Lead safety systems covering ride operations, aquatic safety, emergency response, and regulatory compliance.
• Champion incident reporting, investigations, trend analysis, and continuous improvement.

Workforce Planning & Operational Readiness

• Lead centralised scheduling and manpower planning across seasonal and peak demand cycles.
• Implement workforce management systems to optimise productivity and employee wellbeing.
• Build cross-training pipelines and succession coverage for critical operational roles.
• Ensure readiness of operations control centres for real-time monitoring and decision-making.

New Attractions & Refurbishment

• Partner with design, construction, and creative teams to ensure operational requirements are embedded early.
• Oversee operational readiness for new attractions and major refurbishments, including SOPs, staffing models, training, and acceptance testing.
• Manage refurbishment programs to minimise guest disruption while maintaining safety and quality.

Guest Experience & Admissions

• Set standards for guest arrival, ticketing, admissions, and turnstile operations.
• Oversee guest services and guest correspondence with service-level accountability.
• Design and scale premium and VIP experiences, balancing capacity, pricing, and service recovery.
• Work with technology teams to optimise ticketing systems, fraud prevention, and real-time capacity insights.

Park & Destination Environment

• Ensure cleanliness, theming, utilities, and infrastructure support a high-quality, immersive environment.
• Coordinate central zones, routes, events, and seasonal overlays to support smooth guest flow and egress.
• Oversee inspections and quality assurance across all operational areas.

Requirements

• Bachelor’s degree in operations management, hospitality, engineering, business, or a related discipline. Equivalent professional experience will be considered.
• Approximately 15–20 years of experience in large-scale operations environments such as theme parks, attractions, resorts, cruises, stadiums, airports, or comparable high-volume venues.
• At least 5 years in a senior leadership role overseeing complex, guest-facing operations.
• Strong track record in safety-critical operations, including rides, aquatic environments, and emergency response.
• Experience managing large operating budgets and capital programs.
• Proven capability in workforce optimisation, scheduling, and operational analytics.
• Experience leading operational readiness for new assets and major refurbishments.
• Strong leadership and stakeholder management skills, with the ability to operate at executive level.
• Resilient, adaptable, and comfortable managing multiple priorities in fast-paced environments.

Finding Inspiration in Every Turn

At NexusHire Solutions, we understand that successful recruitment is about finding the right hire, not just the perfect one. Our approach goes beyond matching the skills and experience, we believe that a successful hire requires a nexus of elements, such as a fit to culture, the ability to build chemistry, the agility to adapt to changes, and the commitment to work towards realizing the organization's vision and goals. 

Our processes and methodology help you define your recruitment processes as we believe in building a long-lasting and collaborative partnership with our clients.  We invest in learning and understanding your organization's culture and values, your products and/or services, your unique selling points, your challenges and your business goals. Our consultants come from the industry and process a combine of over 50 years of executive recruitment experience supporting clients within the Asia Pacific region. It is our aim to  help you identify talent who will help develop, grow and transform your organization.

At NexusHire, our philosophy is that great businesses are run by people. We are passionate about building nexus between people, culture and knowledge. We believe that by matching these elements, we can achieve a positive outcome for our clients and help their organizations thrive.