Sr Executive Technical Services

Please find below the Job Description for the Technical Services role – PAN India.

Currently, we have an urgent requirement for Bangalore, and I request you to prioritize this position and work on it this week with the objective of closing the position at the earliest. 

Key Requirements – Bangalore

• Experience: 3+ years of experience in Technical Services.
• Education: Civil Engineering qualification is mandatory – Diploma or B.Tech in Civil Engineering.
• Industry Experience: Candidates with Tile Adhesive / Construction Chemicals experience will be preferred.
• Language: For the Bangalore requirement, the candidate must be proficient in Kannada.
• CTC Budget: Up to ₹7–8 LPA maximum.
• Candidates should have good technical knowledge along with strong customer-handling and communication skills.

Role Description

1. Technical Support & Influencer Engagement

• Drive the Technical Support agenda of the organization and ensure effective execution within the assigned business vertical.
• Ensure participation in influencer activities as per defined targets, Business Plans, and AOP.
• Monitor feedback from influencer activities and implement improvements to enhance customer satisfaction.
• Coordinate on-ground monitoring of Training, CRM, and Loyalty Programs for influencers, including masons, contractors, painters, architects, and engineers.
• Manage and support applicators to ensure proper product application and technical understanding.
• Maintain regular interaction with premium channel partners, retailers, and influencers to create product awareness and educate them on products and services.
• Organize product awareness meets, technical seminars, and conferences for contractors, builders, architects, engineers, painters, and other key influencers.
• Provide technical assistance to customers and end users and support the resolution of customer complaints and inquiries through defined processes.
• Provide feedback on product quality and consistency and conduct periodic blind product testing through in-market panels.
• Conduct technical and product training for internal teams, customers, applicators, and end users to enhance professional and technical capabilities.
• Support the Marketing team in achieving performance targets through customer visits and product promotion activities.

2. Market Understanding & Competition Tracking

• Monitor and track competitor activities, products, pricing, and promotional schemes in the assigned market.
• Capture and report information on competitor activities and market developments.
• Liaise with Government departments for obtaining and renewing approvals for Walplast Homesure products.

3. Customer Orientation & Development

• Maintain a customer-centric technical assistance process, including technical support and activities at dealer counters.
• Participate in customer-focused marketing and engagement initiatives.
• Gather customer feedback and insights through regular interactions and market visits.
• Identify customer needs and provide appropriate technical solutions and assistance.

4. Business Development

• Participate in marketing engagements and programs aimed at end users to promote the organization's products and solutions.
• Work closely with the Sales team to identify and develop untapped markets and business opportunities.
• Build and maintain relationships with professional technical bodies, institutions, architects, engineers, and other relevant stakeholders.
• Coordinate with Central and State Government departments for necessary product approvals and renewals.
• Support business growth by strengthening technical relationships with key customers and influencers.

5. Technical Assistance & Operations Management

• Work closely with Sales and Marketing teams to organize promotional events and technical programs that enhance customer and prospect knowledge of products and systems.
• Manage and coordinate customer claims related to product quality.
• Prepare monthly activity plans and strategies for the assigned markets and ensure timely execution.
• Provide construction-related technical guidance and product application knowledge to end users.
• Ensure effective implementation and monitoring of technical support activities within the assigned territory.

6. Cross-Functional Coordination

• Work closely with the Sales team to develop an in-depth understanding of market dynamics, customer requirements, and business opportunities.
• Coordinate with Quality Control teams/units and Category Managers to monitor product quality, consistency, and customer feedback.
• Collaborate with Marketing, Sales, Quality, and other functions to achieve business and customer satisfaction objectives.
• Participate in cross-functional projects and assignments as required.