HR Generalist

Innoquest Consulting is hiring for one of our esteemed clients, a leading organization in the Digital Cable TV and Broadband industry.

We are looking for an experienced HR Generalist who can manage day-to-day HR operations, recruitment, employee documentation, payroll coordination, employee engagement and other HR-related activities

Job Description – HR Generalist
Location: Pune
Designation: HR Generalist

Key Responsibilities

1. Recruitment & Manpower Planning

• Handle recruitment for Sales, Broadband, Technical, Customer Care, Field and Support functions.
• Coordinate interviews, selection, documentation and joining formalities.
• Maintain manpower requirements and vacancy trackers for branches and departments.
• Ensure timely replacement of resigned or absconding employees.

2. Employee Records & HR Documentation

• Maintain complete and updated employee records, KYC documents, appointment letters and other HR documentation.
• Manage employee joining, transfer, confirmation, promotion and exit processes.
• Ensure proper documentation of company assets issued to employees.

3. Attendance & Leave Management

• Monitor daily attendance, late coming, absenteeism and irregular attendance.
• Coordinate branch-wise attendance and leave records with respective Incharges.
• Identify repeated attendance or discipline issues and escalate appropriately.

4. Payroll & Salary Coordination

• Coordinate monthly payroll inputs including attendance, leave, incentives, deductions, new joiners and exits.
• Coordinate with Finance/Management for salary-related employee queries.

5. Employee Engagement & Communication

• Support employee engagement activities, internal communication and recognition initiatives.
• Address employee grievances and coordinate their resolution with the concerned management.
• Maintain professional and positive employee relations across the organization.

6. Statutory Compliance

• Support the organization in maintaining applicable labour law and statutory compliance records.
• Coordinate with consultants/management for PF, ESIC, Professional Tax, gratuity, minimum wages and other applicable statutory requirements.
• Maintain proper documentation for audits and inspections.

7. Exit & Full & Final Process

• Conduct exit formalities, resignation documentation and exit interviews.
• Coordinate clearance from concerned departments.
• Ensure timely completion of Full & Final settlement and recovery of company assets/dues.

8. HR MIS & Reporting

• Prepare regular HR MIS covering:
  • Headcount
  • Recruitment & vacancies
  • Attrition
  • Attendance & absenteeism
  • Leave
  • New joiners
  • Resignations
  • Manpower requirements
  • Employee disciplinary cases
• Provide management with timely HR reports and actionable information.

Key Skills & Competencies

• Strong communication and interpersonal skills
• Good knowledge of HR operations and employee lifecycle management
• Strong follow-up and coordination skills
• Ability to handle field and branch-level workforce
• Good understanding of attendance, payroll and HR documentation
• Strong MS Excel / Google Sheets skills
• Ability to maintain confidentiality of employee and company information
• Ability to work in a fast-paced operational environment

Preferred Qualification & Experience

• MBA/PGDM in HR / MSW / Graduate in HR or relevant discipline
• 2–5 years of experience in HR Generalist / HR Operations
• Experience in Cable TV, Broadband, Telecom, ISP, Field Operations, FMCG or similar service industries will be preferred.
• Candidates with experience handling field employees and multi-location/branch operations will have an added advantage.

Key Performance Indicators (KPIs)

• Recruitment turnaround time
• Manpower availability and vacancy closure
• Attendance and absenteeism control
• Employee attrition
• Timely completion of joining and exit formalities
• Payroll accuracy
• HR documentation accuracy
• Statutory compliance
• Employee grievance resolution
• Branch-wise HR coordination and support
• Timely submission of HR MIS