Assistant Manager Operations OM2
About Sagility Sagility is a tech-enabled BPM services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients provide efficient and hi-quality care across the healthcare system.
Sagility ™ combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Leading industry analyst firms have consistently cited our service excellence, breadthof offerings, and ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix® Assessment report by Everest Group. To learn more about our recognitions please visit our AWARDS SECTION
We have 28,000+ employees in 15 cities across 5 countries – India, Philippines, USA, Jamaica, and Colombia.
About Sagility Technology We are the technology wing of Sagility, providing a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Sagility Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues and create custom solution roadmap to improve efficiency, engagement, data management, and overall processes.
About Sagility Care Management A technology-enabled care management services arm of Sagility focused on applying whole-person interventions to improve healthcare outcomes, reduce costs, and increase satisfaction.
Job Title Assistant Manger
Level/ Salary Range OM2
Reporting to Manger
Location Hyderabad & Bangalore
Working Hours/ Days 9 Hours / 5 Rational Days a Week
Shift Rotational Night shifts
Company URL www.sagilityhealth.com
Job Description: The Assistant Manager for the International Voice Contact Center will play a crucial role in overseeing the daily operations of the contact center. This role involves managing a team of customer service representatives, ensuring high-quality service delivery, meeting performance targets, and continuously improving operational efficiency. The Assistant Manager will report directly to the Contact Center Manager and collaborate with various departments to ensure alignment with company goals.