Job Description – Store Manager

Company: Ethera Diamonds
Location: Hydrabad
Position: Store Manager
Employment Type: Full-Time

About Ethera Diamonds

Ethera Diamonds is a premium diamond jewellery brand focused on contemporary designs, exceptional craftsmanship, and a superior in-store customer experience. Our stores represent elegance, trust, and personalised service.

Role Overview

We are looking for an experienced store manager to manage the overall performance, operations, sales, and profitability of our store at Hyderabad. 

The ideal candidate should have strong experience in jewellery or luxury retail, with expertise in sales leadership, customer relationship management, inventory control, and team management.

Key Responsibilities

Sales & Revenue Management

• Drive store sales and achieve monthly and annual revenue targets.
• Improve conversion rates, average ticket size, and repeat customer business.
• Handle high-value customers and support premium jewellery sales.
• Plan and execute festive promotions, campaigns, and in-store activities.

Customer Experience

• Deliver a premium and personalised buying experience.
• Build strong relationships with repeat and referral customers.
• Handle customer queries, complaints, and post-sales service professionally.
• Maintain high standards of brand presentation and customer service.

Store Operations

• Manage daily store operations, including opening/closing, billing, cash handling, and security.
• Ensure compliance with company policies, SOPs, and audit requirements.
• Maintain visual merchandising standards.
• Coordinate with the Head Office for stock movement, replenishment, and new product launches.

Inventory & Stock Management

• Manage diamond and jewellery inventory with complete accuracy.
• Conduct regular stock audits and prevent inventory discrepancies.
• Maintain proper documentation for inward/outward stock and certifications.
• Ensure strict adherence to inventory control and loss-prevention procedures.

Team Management

• Lead, train, and motivate the store sales team.
• Monitor attendance, discipline, grooming, and productivity.
• Conduct regular product and sales training.
• Support hiring, onboarding, and performance evaluation of team members.

Reporting & MIS

• Prepare daily, weekly, and monthly sales and operational reports.
• Track KPIs such as footfall, conversion ratio, average bill value, and inventory turnover.
• Provide management with market feedback, customer insights, and competitor updates.

Eligibility & Qualifications

• Graduate in any discipline; MBA/Retail Management preferred.
• Minimum 2 years of experience as a store manager or assistant store manager.
• Strong knowledge of diamonds, gold jewellery, certifications, and retail compliance.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in POS systems, billing software, and basic MIS reporting.

Key Skills & Competencies

• Sales leadership & customer handling
• Jewellery product knowledge
• Inventory management & loss prevention
• Team management & training
• Customer relationship management
• Attention to detail & operational discipline
• High integrity and trustworthiness

What We Offer

• Competitive salary package
• Performance-linked incentives
• Opportunity to work with a growing premium jewellery brand
• Career growth opportunities in retail leadership