Job Title: Customer Success Associate/Customer Service Representative Location: VI Renumeration:200,000 Gross
Key Responsibilities • Serve as the primary contact for customers, ensuring timely and satisfactory service. • Respond promptly and professionally to inbound calls, chats, and emails, following up until customer inquiries are resolved. • Analyze customer data to identify areas for improvement and enhance overall customer experience. • Maintain an in-depth knowledge of our products and services, assisting customers with questions and suggesting suitable solutions. • Conduct product demonstrations and improve client onboarding processes. • Execute engagement plans to build strong relationships, ensuring customers use products effectively. • Work with the product team to communicate customer feedback and suggest improvements.
Essential Skills and Qualifications
• Proven experience in customer service or customer success roles is strongly preferred. • Exceptional communication and interpersonal skills, with a knack for relationship building.
Interested Candidates should send their CVs to [email protected] using “Customer Success Associate” as the subject of the mail.