Are you a customer loyalty expert passionate about building relationships and reducing churn? Join our team and shape the future of customer engagement!
We're seeking a results-driven Loyalty and Retention Officer to design and implement strategies that boost customer lifetime value, strengthen brand loyalty, and reduce attrition. If you're data-savvy and have a track record of success, this is your chance to make a big impact.
What You'll Do:
* Drive customer retention initiatives & campaigns. * Manage loyalty & rewards programs. * Unlock customer insights through data analysis. * Craft targeted customer communications. * Collaborate with teams to shape the customer journey.
What You'll Bring:
* Proven success in loyalty/retention within industries like retail, hospitality, banking, or telecom (mobile apps & subscriptions a plus). * Ability to design and deliver effective retention strategies. * Strong CRM, analytics, and data-driven decision-making skills. * Exceptional communication & stakeholder management skills. * Results-oriented mindset.
How We'll Measure Your Success:
* Improved Customer Retention Rate. * Churn Reduction. * Growth in Customer Lifetime Value (CLV). * Increased Loyalty Program ROI. * Uplift in Net Promoter Score (NPS).
Ready to own customer love and leave your mark on a growing brand? We want to hear from you!