A fast-growing technology company in the Architectural Services industry seeks a results-driven Customer Support Specialist. This role focuses on providing exceptional support to clients using our AI-powered SaaS platform for architectural layout planning and visualization.
Responsibilities:
* Manage inbound client communications, providing exceptional customer service. * Collaborate with internal teams to meet client expectations and provide updates. * Build strong client relationships and trust. * Review project information, requesting clarifications or missing details as needed. * Provide technical assistance and answer client questions via live chat and email. * Troubleshoot platform issues, reporting technical problems to the relevant teams and keeping clients informed.
Qualifications:
* Proficiency in AutoCAD (required). * Experience with global clients. * Excellent written and verbal communication skills in English (required). * Strong problem-solving skills. * Additional languages (e.g., French) a plus.
If you're a self-starter passionate about customer service and interested in revolutionizing space planning, apply now!